Patrick Johnsen

• Kept databases up to date with enrolled and accepted students, re-enrolled students and waitlisted ones.
• Assisted applicants with admissions packet and served as point of contact throughout admissions process.
• Led tours of facility for potential clients and families to highlight features and benefits of membership.
• Developed and maintained business relationships with referring agencies to increase business opportunities.

• Provide direct support to clients and residents of 24/7 community-based Crisis Line
• Ability to build strong, trustworthy relationships with clients through tele-conferencing
• Consistently documented client's phone and text conversations received, per agency's PHI and HIPAA regulations
• Practice all HIPAA Privacy Practices, Rules and Regulations pertaining to client confidentiality
• Provide callers with resources and referrals including mental health, financial aid, low-income housing, utility bill assistance as well as local counseling agencies and homeless shelters
• Provided clients referrals to community resources.
• Evaluated patients and implemented comprehensive treatment plans to enhance mental health.
• Provided clients with recommendations to community resources.
• Documented client progress in confidential files.
• Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
• Performed client assessments and developed treatment plans.
• Supervised busy caseload, managing clients, balancing workload and prioritizing client needs.
• Provided referrals to connect clients with other community resources to support mental health and well-being.
• Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
• Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
• Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.

• Increased monthly enrollments at nursing facility by 15% during 2-year period
• Responded to daily admissions leads and hospital referrals in timely manner to add new admits
• Provided daily admissions tours for prospective residents and family members for sub-acute rehab and long-term care, skilled-nursing facility
• Interprets guidelines regarding Private Pay, Medicare, Medicaid Insurance and Rehabilitation Qualified new resident's payor sources for private pay, insurance, Medicare and Medicaid
• Completed all required admissions forms and documentation in timely and accurate manner
• Ensured full compliance with state and federal compliance regulations and HIPAA practices
• Worked with facility director and marketing liaison to generate new admissions leads and partnerships with local hospitals and rehab facilities

• Provided effective student-focused, team leadership for over 40 staff and faculty at two career colleges that resulted in significant increase of employee and student productivity
• Developed key partnerships with internship providers, local employers and community organizations to provide student internships and entry-level employment opportunities for grads
• Partnered with over 25 area organizations to expand range of student support services for at-risk students including financial resources, childcare, housing, health and counseling services
• Tracked, reviewed and reported daily/weekly academic and attendance progress reports with education staff and faculty, leading to 10% increase in student academic outcomes

• Tracked students weekly progress reports to ensure over 90% of students met grad requirements
• Expanded total number of internship providers and employer partnerships by more than 15%
• Ensure full compliance of all state, federal and accreditation regulations, resulting in continuous state board licensure renewals and re-accreditation approvals for all campuses over 4-year period
• Collaborated with career services staff and local businesses to provide students with career development training workshops and career fairs, leading to 10% increase of placement rates
• Facilitated and promoted over 48 annual on-campus guest speaker presentations, workshops and seminars with industry professionals and hiring managers from wide range of businesses

Patrick Johnsen – Page 2 (Continued)

• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Established team priorities, maintained schedules and monitored performance.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Effectively managed day-to-day campus operations, academic and internship programs and staff/faculty performances, resulting in 10% increase of annual campus goals
• Arranged strategic partnerships with more than 50 local and regional employers, internship providers and community organizations to provide students with hands-on career training opportunities, job skills and leadership abilities through internships and public service projects
• Facilitated ongoing career services training courses including cover letter and resume writing workshops, mock-job interview sessions with hiring managers and development of digital portfolios, which lead to significant increase of job placement outcomes on annual basis
• Initiated and planned over 30 annual industry-related guest speaker presentations, career workshops and job fairs leading to 10% increase of internship and placement rates