Summary
Overview
Work History
Education
Skills
Professional Courses
Enjoy watching Track and Field, Football , Reading and travelling and learning about new places .
Timeline
Generic
Patrick Johnson

Patrick Johnson

Summary

Many years experiences in Sales, Business Administration and management. Competent in Project Management, Business Development and Operational Processes. Business and Administrative Management and Leadership skills. Excellent customer service relations, proactive, innovative, creative and adept at problem solving. Skilled in Project Management. Highly developed social and analytical skills. Excellent presenting, oral, written communication skills, with ability to organize and train Staff. Strategic in Sales Planning and negotiations. Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with over 9 -year history of successful industry performance. Dedicate Business Management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

Business Manager

Anchor Inn, Bayside, Queens, NY, Help USA Organization
08.2023 - Current
  • Overseeing the day-to-day operations of the organization, including budgeting, staffing, and programming
  • Developing and implementing strategic plans to achieve the organization's goals
  • Managing the organization's finances and ensuring that it is operating in a fiscally responsible manner
  • Representing the organization to the public and to government agencies
  • Building and maintaining relationships with donors, vendors, and other stakeholders
  • Supporting the organization's mission of providing housing and support services to homeless and low-income individuals and families.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Assisted with hiring process and training of new employees.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Supported business management projects by monitoring and tracking risks, issues and action items.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Enhanced and redefined organizational structure to maintain competitive edge across territories.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Project Officer

Clarendon Municipality-Roads and Works Dept.
10.2016 - 06.2023
  • Oversaw and supervised a workforce of 80 people across the parish of Clarendon
  • Created estimates for and performed projects such as road rehabilitation and maintenance, drain cleaning and construction, and retention wall construction
  • Inspected and certified completed work
  • Provided monthly and intermittent reports to the Superintendent of Roads and Works on issues impacting the department within the parish
  • Attended Council planning meetings and Town Hall meetings in the towns with Councilors and Members of Parliament to stay up-to-date on any changes and to address any constituent issues
  • Examined complaints filed with the parish's Roads and Works Department
  • Performed any other responsibilities given by the Superintendent of Roads and Works.
  • Developed and deepened relationships with key stakeholders.
  • Partnered with project team members to identify and quickly address problems.
  • Kept senior management well-informed by preparing and presenting project status reports.
  • Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
  • Monitored deadlines and milestones to keep team on track with project schedule.
  • Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
  • Developed and monitored project schedules, budgets and objectives for successful completion.
  • Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Updated customers and senior leaders on progress and roadblocks.
  • Organized scope, schedule and assignments for entire team.
  • Allocated project resources to drive productivity and maximize efficiency.
  • Coordinated numerous small- and large-scale projects to meet client requirements.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Analyzed project performance data to identify areas of improvement.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Part time Lecturer in NCTVET: Business Management and Business Administration

H.E.A.R.T. Academy
09.2016 - 06.2023
  • Developed and delivered engaging lectures in Business Management and Business Administration, ranging from Levels 3 to 5
  • Created lesson plans and assessments that aligned with NCTVET standards
  • Provided individual support to students to ensure their success in the program
  • Stayed up to date with the latest industry trends and incorporated them into my teaching to provide students with relevant and practical knowledge
  • Inspired and equipped the next generation of business leaders with the skills and knowledge they need to excel in their careers.
  • Collaborated with faculty and staff to create meaningful learning experiences.
  • Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
  • Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
  • Created and designed quizzes, tests and projects to assess student knowledge.
  • Selected and designed lesson plans and curriculum to meet academic objectives.
  • Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
  • Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
  • Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Utilized distance learning technology to instruct students remotely.
  • Implemented instructional technologies in course delivery to engage and educate students.
  • Evaluated and supervised student activities and performance levels to provide reports on academic progress.
  • Built strong rapport with students through class discussions and academic advisement.
  • Applied innovative teaching methods to encourage student learning objectives.
  • Assessed students' progress and provided feedback to enhance learning.
  • Created materials and exercises to illustrate application of course concepts.
  • Conducted engaging in-class discussions to facilitate learning and encourage participation.
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
  • Designed and implemented various educational activities and programs to meet student needs.
  • Created excitement and enthusiasm in classroom by delivering engaging subject matter.
  • Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
  • Incorporated instructional technologies in course delivery for both in-class and online instruction.
  • Reviewed program materials and coordinated updates to keep department materials relevant and accurate.
  • Guided students in researching, structuring and presenting debate case.
  • Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.

Vice Chairman and Board member

Mineral Heights Primary School
01.2017 - 01.2019
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Represented organization at industry conferences and events.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Cultivated company-wide culture of innovation and collaboration.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Monitored key business risks and established risk management procedures.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Devised and presented business plans and forecasts to board of directors.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Directed technological improvements, reducing waste and business bottlenecks.

PTA Board member

Mineral Heights Primary School
01.2009 - 01.2019
  • Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
  • Provided guidance and leadership on strategic planning initiatives and organizational development.
  • Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
  • Developed and implemented strategies to drive organizational growth and development.
  • Established and maintained relationships with key stakeholders to facilitate short- and long-term success.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Assisted with development of organizational budgets and resource allocation plans.
  • Prepared and presented reports to inform board on organizational progress and goals.
  • Researched potential local, regional, and national funders and assisted in relationship building.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Assistant Constituency Manager -Field Operations

Executorial Office Jamaica
02.2016 - 04.2016
  • Led preparations for impending elections of 2016, ensuring smooth operations within assigned constituencies
  • Arranged training for over 500 Electors in various capacities, while handling logistics, accommodations, transportation, and food arrangements on the election day
  • Organized and structured management of polling stations and clusters within the division, ensuring efficient election processes
  • Submitted weekly reports on trained personnel assigned to the constituency
  • Attended planning meetings with Constituency staff, Returning Officer, Logistic Coordinators, and assigned police personnel
  • Collaborated with EDWRMU Logistic Coordinators, Zonal/Regional Managers, and Deputy Director of Elections to carry out assigned duties.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development

Commercial Coordinator

Cemex Ja. Ltd.
01.2011 - 12.2014
  • Managed all aggregate revenue streams totaling $78,000,000 JMD annually
  • Developed and managed sales strategy, budget, and customer service
  • Negotiated and closed a $320,000 USD per year export agreement to Suriname and a $1/4 Billion JMD local project deal
  • Established procedures and regulations that saved the firm 15% in waste and pilfering
  • Instrumental in enabling the team to establish and pioneer local sales of Cemex's Hydrated Lime
  • Successfully managed receivable levels and updated the company's SAP software with daily sales and other relevant data
  • Analyzed daily sales data and effectively connected with clients and suppliers to ensure the team's success.
  • Sent invoices to clients and followed up about payments.
  • Presented proposals to supervisors covering all aspects of projects.
  • Entered commercial data into [Software].
  • Scheduled project deadlines and monitored progress.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Assigned tasks to team members to complete within designated time frames.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Enforced team adherence to safety regulations and protocols.
  • Monitored progress of tasks to provide feedback for improvement.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Monitored production levels and implemented measures to increase output.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

The Operations Manager

Junior Achievement Jamaica (NGO)
01.2010 - 01.2011
  • Oversaw the implementation and management of all programs within a designated geographic area, ensuring excellence in school and business relationships
  • Strategically planned for program growth and expansion, resulting in over 126 schools across Jamaica participating in Junior Achievement programs
  • Managed and supervised over 3,000 volunteers from companies and organizations within the geographic area, providing exceptional hands-on service and consistently securing new volunteer and funding opportunities
  • Assisted the Director/CEO with all programs related to the Board of Directors Committee and prepared reports for Board and Committee meetings
  • Increased public awareness of Junior Achievement programs and ensured program quality, expansion, and excellence.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.

Camp Coordinator

Christadelphian Youth Bible Camp Jamaica
01.2009 - 01.2010
  • Recorded attendance and contacted parents regarding absent campers.
  • Created interesting and educational lesson plans and implemented activities while engaging with children.
  • Maintained camper files, properly storing and maintaining personal information.
  • Led groups of children safely through variety of camp activities.
  • Communicated with parents, staff and teachers regarding children or program issues.
  • Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
  • Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.

Education

MBA - Business Administration And Management

Florida International University
Miami, FL
05.2009

Bachelor of Science - Computing And Information Technology

University of Technology (UTech)
Kingston, Jamaica
06.2005

Skills

  • Strong organizational and management skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Ability to meet deadlines and work under pressure
  • Attention to detail and accuracy
  • Sales
  • Business Development
  • Negotiation
  • Customer Service
  • Team Leadership
  • Budgeting
  • Financial Analysis
  • Problem Solving
  • Microsoft Office Suite
  • SAP
  • Project Management
  • Employee Supervision
  • Filing
  • Report Writing
  • Public Speaking
  • Teamwork
  • Time Management
  • Strategic Planning
  • Volunteer Management
  • Public Relations
  • Event Planning
  • Partnership Development
  • Staff Training
  • Logistics Management
  • Business Planning
  • Employee Management
  • Customer Retention
  • Budget Administration
  • Contract Management
  • Loss Prevention
  • Policy Implementation
  • Client Relationship Management
  • Documentation and Reporting
  • Financial Oversight
  • Operations Management
  • Team Building and Leadership
  • Financial Administration
  • Consulting
  • Business Generation
  • Financial Management
  • Strategic Initiatives
  • Cross-Functional Communication
  • Employee Motivation
  • Fiscal Management
  • Budget Creation
  • Operational Oversight
  • Coaching and Mentoring
  • Staff Management
  • Data Confidentiality
  • Retail Operations Management
  • Business Administration
  • Employee Scheduling
  • CRM Software
  • Customer Relationship Management
  • Cross-Functional Collaboration
  • Recruiting and Hiring
  • Customer Relations
  • Data Collection
  • Operational Leadership
  • Risk Assessment and Management
  • Regulatory Compliance
  • Sales and Marketing
  • Decision-Making
  • Product Launches
  • Issue Resolution
  • Process Improvement
  • Analytical Thinking
  • Performance Evaluations
  • Lead Generation
  • Documentation Proficiency

Professional Courses

  • Data Visualization using EDM
  • Perfecting Communication and Presentation Skills
  • Train-The-Trainers: Developing Facilitation Skills
  • Disney's Approach to Business Excellence
  • ISO 2000
  • Total Quality Management
  • Entrepreneurial Skills & Development
  • Project Management
  • Assessor

Enjoy watching Track and Field, Football , Reading and travelling and learning about new places .

These are my hobbies. As a Jamaican, I especially love when the Jamaican track and Field teams are competing and the Reggae Boyz.

Timeline

Business Manager

Anchor Inn, Bayside, Queens, NY, Help USA Organization
08.2023 - Current

Vice Chairman and Board member

Mineral Heights Primary School
01.2017 - 01.2019

Project Officer

Clarendon Municipality-Roads and Works Dept.
10.2016 - 06.2023

Part time Lecturer in NCTVET: Business Management and Business Administration

H.E.A.R.T. Academy
09.2016 - 06.2023

Assistant Constituency Manager -Field Operations

Executorial Office Jamaica
02.2016 - 04.2016

Commercial Coordinator

Cemex Ja. Ltd.
01.2011 - 12.2014

The Operations Manager

Junior Achievement Jamaica (NGO)
01.2010 - 01.2011

PTA Board member

Mineral Heights Primary School
01.2009 - 01.2019

Camp Coordinator

Christadelphian Youth Bible Camp Jamaica
01.2009 - 01.2010

MBA - Business Administration And Management

Florida International University

Bachelor of Science - Computing And Information Technology

University of Technology (UTech)

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Patrick Johnson