Patrick Johnson

• Develop form for hundreds of suppliers to collaborate with sales by utilizing Flow, Experience Cloud, and Sales Cloud.
• Reuse existing MuleSoft API for Screen Flow to dynamically display product inventory for over 4000 approval requests.
• Create several instances of reusable business logic via sub flows and Apex to improve development efficiency.
• Utilize Flow to automatically enable approximately 580 newly registered customers for B2B Commerce Cloud each year.
• Mentor Salesforce Administrator on implementing solutions in Service Cloud, while reducing system integrator costs by 5%.
• Collaborate with MuleSoft developer to implement data deployment initiatives for Salesforce to deliver more business value.
• Train 300 sales reps on B2B Commerce Cloud features and functionality.
• Streamline process for management to approve and communicate over $2,000,000 worth of orders that require approval.
• Collaborate with cross functional teams to extract, transform, and load actionable data from ERP system into Sales Cloud.

• Analyzed business needs through requirements gathering sessions to propose functional and technical solutions.
• Consulted cross-functional teams on SFDC best practices to maintain data quality and provide scalable solutions.
• Designed several dashboard wireframes for Salesforce.com and Veeva CRM.
• Implemented BI solution framework to give sales team actionable insights on hundreds of sent email activity.
• Collaborated with developers on when to code and when to configure.
• Translated business requirements to SQL and SOQL code for JavaScript developers.
• Employed agile methodologies to reach project milestones and adapt to client feedback and needs.
• Managed over 5000 territory change requests for deceased, moved, and retired HCPs.
• Built formula fields and validation rules to meet business needs and improve data quality.
• Interpreted the relationship between Salesforce and Veeva CRM in easy to grasp manner.

• Led Salesforce.com training for a team of 8 delegated administrators.
• Supported client sales operations with over 600 users.
• Customized lightning report builder to guide sales teams in collecting meaningful information.
• Provided insight on best practices for data quality to key stakeholders.
• Created reports to measure KPIs for support agents.
• Reviewed and validated hundreds of data change requests for healthcare professionals and organizations.
• Recommended streamlined business processes to clients.
• Created process maps to ensure deliverables are being met.
• Automated reporting processes to increase productivity by 5%.
• Developed Power BI DAX calculations to display dashboard accuracy for key decision makers.
• Administered permissions for 200 user records between Concur and NetSuite.

Additional Work History Available on LinkedIn