Patrick Joy
Ravenna,NE
Summary
At Kingdom Pups, I excel in relationship building and logistics, enhancing customer satisfaction and streamlining operations. My experience spans from small business management to logistical coordination in the US Army Reserve, showcasing my ability to multitask and solve problems efficiently.
Overview
17
17
years of professional experience
Work History
Owner
Kingdom Pups
01.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Houseman
Courtyard by Marriott
06.2013 - 08.2013
- Disposed of trash and recyclables each day to avoid waste buildup.
- Kept building entryway glass clean and polished for professional presentation.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
92A Automated Logistics Specialist
US Army Reserve
07.2007 - 11.2012
- Followed orders given to me by my superiors.
- Tracked vehicle maintenance.
- Tracked parts inventory.
- Maintained and secured sensitive information related to personnel.
- Maintained and secured sensitive information related to unit readiness.
- Generated reports required by Army regulations.
- Maintained personal readiness as required by Army regulations.
- Participated in required trainings.
- Performed tasks outside of my normal duties as the mission dictated.
Taxi Driver
Robar Enterprises
06.2011 - 09.2012
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Developed strong relationships with repeat clientele through consistent quality service.
- Provided accurate fare quotes and collected payments efficiently, ensuring smooth transactions for customers.
- Upheld high standards of cleanliness, sanitation, and service.
- Increased job efficiency through effective time management skills that allowed for prompt pick-ups even during peak hours.
- Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Adhered to all state regulations regarding licensing, insurance, and maintenance requirements for taxi drivers.
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
- Stayed up-to-date on local events and attractions to provide knowledgeable recommendations for tourists or new residents.
- Demonstrated adaptability to changing circumstances such as weather conditions or unexpected route changes due to construction work.
- Arrived on time to customer appointments.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Streamlined dispatch communications by using an organized system for logging call information and updating statuses promptly.
- Ensured safety, conducted vehicle maintenance checks before and after shifts.
- Kept accurate records of travel logs and expenses, ensuring transparency and accountability.
- Managed stressful situations calmly, resolving any passenger concerns with professionalism.
- Enhanced passenger satisfaction by providing timely and courteous service.
- Enhanced communication skills through daily interaction with people from diverse backgrounds.
- Strengthened company reputation with consistent positive feedback from passengers.
- Maintained clean and comfortable vehicle for optimal passenger experience.
Blacksmith Apprentice
Foot Stenson
03.2008 - 05.2009
- Learned from an experienced master blacksmith.
- Learned to shape metal using traditional blacksmithing techniques.
- Assisted in creating products for customers.
- Assisted in installing products for customers.
Construction Laborer
Victory Hill Contracting Llc
05.2008 - 02.2009
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Observed safety regulations on job sites to minimize accidents.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Operated power equipment to move materials and promote job efficiency.
Education
BBA - Business Administration
University of Nebraska At Kearney
Kearney, NE12.2026
Associate of Applied Science - Business Administration
Central Community College
Grand Island, NE08.2024
High School Diploma -
Lebanon High School
Lebanon, NH06.2007
No Degree - High School
Ravenna Senior High School
Ravenna, NESkills
- Small business operations
- Relationship Building
- Customer Relations
- Client Service
- Self Motivation
- Multitasking
- Decision-Making
- Attention to Detail
- Problem-Solving
- Logistics
Timeline
Owner
Kingdom Pups
01.2024 - Current
Houseman
Courtyard by Marriott
06.2013 - 08.2013
Taxi Driver
Robar Enterprises
06.2011 - 09.2012
Construction Laborer
Victory Hill Contracting Llc
05.2008 - 02.2009
Blacksmith Apprentice
Foot Stenson
03.2008 - 05.2009
92A Automated Logistics Specialist
US Army Reserve
07.2007 - 11.2012
BBA - Business Administration
University of Nebraska At Kearney
Associate of Applied Science - Business Administration
Central Community College
High School Diploma -
Lebanon High School
No Degree - High School
Ravenna Senior High School
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