Patrick Joyner
Syracuse,United States
Summary
Experienced problem solver with a focus on delivering user-friendly solutions, optimizing performance and scalability, and ensuring high-quality service. Passionate about tackling technical challenges and solving complex puzzles.
Overview
9
9
years of professional experience
Work History
Senior Software Developer
Rebuy Engine
Remote
05.2022 - Current
- Designed and implemented scalable backend infrastructure for data synchronization between Shopify and the Rebuy platform.
- Developed and maintained data pipelines using PHP, Golang, Docker, Kubernetes, and Google Cloud Platform (GCP), successfully managing over 1 billion customer records.
- Ensured GDPR compliance while handling sensitive customer data through audit logging and PII obfuscation.
- Created algorithms for 'Top Sellers' and 'Similar Products' to enhance product insights and recommendations.
- Developed core components for Rebuy Smart Search middleware, focusing on modular, high-performance database design.
Software Engineer
Optanix
Syracuse, New York
05.2019 - 05.2022
- Promoted to Fellow Software Engineer, responsible for implementing various microservices and enhancing feature sets, while maintaining and modernizing legacy infrastructure.
- Collaborated with the DevOps team to improve CI/CD processes and provided support for break-fix incidents, troubleshooting, and debugging.
- Acquired expertise in Kubernetes, Consul, Vault, Rancher/Longhorn, and Ansible, contributing to the team's overall operational efficiency.
Associate Software Engineer
Optanix
Syracuse, New York
02.2019 - 05.2019
- Promoted to associate software engineer in the sustaining engineering team, with a strong background in Optanix platform knowledge.
- Focused on maintaining legacy feature sets and facilitating collaboration between the engineering and support teams.
TSD Engineer
Optanix
Syracuse, New York
11.2018 - 02.2019
- Promoted to a newly established department responsible for supporting and administering an innovative internal product.
- Comprehensive documentation of system architecture, monitoring requirements, and implementation procedures.
- Successfully advocated for and secured approval to launch a dedicated utility server and establish a lab/test environment to enhance product support.
Level 3 Application Engineer
12.2015 - 11.2018
- Senior application engineer, responsible for maintaining and supporting enterprise customer systems
- Role includes: Linux system administration, MySQL administration, Cisco Foundation and Contact Center device monitoring using SNMP, ICMP, AXL, APIs, Syslog, Trap, TCP, and various other methods
- Bitbucket - Responsible for maintaining all client customizations within our inhouse repository
- Monitoring customizations - Creating custom alarming mechanisms to monitor new technology or changes in a client's environment
- Scripting - Developing in-house tools using Perl, PHP, Bash, Python, Ruby
- Software support - Product configuration, customization, triage/break-fix, bugfix, etc
- Development Liasson - Charged with documenting, communicating and often creating solutions to emerging problems working closely with development as an application SME
- Technical Documentation - Maintaining documentation of all processes, customizations and architecture
- Automation - Heavily involved in designing and scripting automation to enhance and improve customer's experience, as well as internal tools and systems to improve our ability to support our clients
- Training - Creating technical training presentations/documentation to train peer and junior level resources.
Education
Associate's degree - Electrical and Electronics Engineering
ITT Technical Institute-Liverpool
01.2008
Skills
- Golang
- Google Cloud Platform (BigTable, BigQuery, Pub/Sub, CloudSQL, GKE)
- Redis
Timeline
Senior Software Developer
Rebuy Engine
05.2022 - Current
Software Engineer
Optanix
05.2019 - 05.2022
Associate Software Engineer
Optanix
02.2019 - 05.2019
TSD Engineer
Optanix
11.2018 - 02.2019
Level 3 Application Engineer
12.2015 - 11.2018
Associate's degree - Electrical and Electronics Engineering
ITT Technical Institute-Liverpool
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