Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Patrick Katongo

Https://www.linkedin.com/in/patrick-katongo/ | Plano,TX

Summary

Accomplished product manager with a versatile background spanning cloud services, risk management, project management, and sales. Proficient in cultivating cross-functional collaboration, adeptly managing stakeholders, and steering teams toward pivotal business goals. Demonstrated expertise in interpreting market trends, translating insights into impactful product roadmaps, and consistently delivering innovative products that exceed customer expectations. Confident in my ability to adapt seamlessly to diverse environments and committed to continuous learning and coachability, ensuring the success of the product and the team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cloud Support Engineer Intern

Amazon Web Services (AWS)
05.2023 - Current
  • Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
  • Collaborated with a cloud architect to create assessments, devise actionable recommendations, and execute them based on thorough analysis and reviews.
  • Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
  • Utilized performance monitoring tools (Cloud Watch, AWS Config, & AWS Cloud Trail) to track application and infrastructure performance metrics, achieving a 15% increase in system responsiveness over a 3 month period."
  • Provided technical leadership and delivered innovative products and services to address customer specific requirements.

Point of Sale Product Manager

Teamwork Commerce
09.2022 - 05.2023
  • Deployed 20 Product releases using Agile Methodologies, including 100+ user stories & 60+ bug fixes.
  • Crafted justifications for more than 15 proposed new features, driving SAAS revenue up by enhancing support and training.
  • Collected and incorporated Care & Retail user feedback improving the user experience by implementing features, resulting in increased adoption by 15%.
  • Coordinated beta testing sessions with cross-functional teams, optimizing process flows to minimize time spent completing transactions.
  • Spearheaded the implementation of an efficient task and project tracking system utilizing Atlassian products (JIRA and Confluence), significantly enhancing project visibility and product management.
  • Facilitate seamless integration with third-party entities, including TSYS and Shopify, as well as manufacturers, to enhance the omnichannel experience for our stakeholders.
  • Orchestrated the onboarding process for new clients, meticulously crafting personalized development plans. Ensured a seamless transition and positioned them for success through thorough training and hands-on guidance.



Mortgage Underwriter

Watermark Home Loans
11.2020 - 08.2021
  • Evaluated loan applications, determining creditworthiness, assessing risk and establishing loan conditions. Resulting in a 20% reduction in loan default rates.
  • Effectively handled a daily portfolio of 3 to 5 loans, each valued between $200,000 and $500,000, resulting in a monthly total of $30 million+. While maintaining an average approval rate of 90%.
  • Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
  • Reviewed appraisals and title documents to verify accuracy and completeness.

Business Coordinator/Technical Specialist/Product Specialist

Apple
08.2019 - 12.2020
  • Researched product's technical specifications and accurately communicated information.
  • Proficiently diagnosed and resolved hardware and software issues across a range of Apple products, including iPhones, Macs, iPads, and Apple Watches.
  • Interpreted clients' needs and adeptly introduced tailored services to meet specific requirements, thereby contributing to a remarkable 15% increase in product engagement and sales conversion rates.
  • Achieved remarkable sales growth, exceeding $900k by effectively conveying the unique value proposition of Apple products, closely aligning with clients' individual needs and use cases.

Luxury Sales Associate

Culwell & Son
05.2018 - 05.2020
  • Successfully managed and nurtured a portfolio of high-net-worth clients, fostering strong, long-term relationships that contributed to an increase of 30% of annual sales.
  • Conducted regular account reviews with top clients, identifying opportunities for additional sales and achieving a 25% increase in upsell revenue.
  • Collaborated closely with the merchandising team to curate luxury collections tailored to client preferences, resulting in the creation of high-demand products.
  • Demonstrated exceptional flexibility and innovative thinking by applying creative deal structuring to consistently exceed expectations.


Education

Bachelors of Information Technology -

The University of Texas At Dallas
Richardson, TX

Bachelor of Information Technology -

Western Governors University
Salt Lake City, UT

Skills

  • JIRA and Confluence Management
  • Scrum and Kanban Management
  • Cross-Platform Integration Experience
  • Cross-functional Project Management
  • Product Roadmap Development
  • Product Backlog Prioritization
  • Product Release Management
  • Agile Methodology Development
  • Epic & Story requirement gathering
  • ROI Feature Analysis & Calculation
  • Scrum & Grooming Call Lead
  • Negotiation
  • AWS Cloud Technology
  • Microsoft Office
  • Data Analysis and Interpretation






Certification

  • AWS Cloud Practitioner Certification
  • AWS Solutions Architect Certification
  • CSPO
  • CAPM
  • Linkedin Project Management Simplified
  • Google Agile Project Management



Timeline

Cloud Support Engineer Intern

Amazon Web Services (AWS)
05.2023 - Current

Point of Sale Product Manager

Teamwork Commerce
09.2022 - 05.2023

Mortgage Underwriter

Watermark Home Loans
11.2020 - 08.2021

Business Coordinator/Technical Specialist/Product Specialist

Apple
08.2019 - 12.2020

Luxury Sales Associate

Culwell & Son
05.2018 - 05.2020

Bachelors of Information Technology -

The University of Texas At Dallas

Bachelor of Information Technology -

Western Governors University

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