Patrick Kelso
Mountain Home,AR
Summary
High-energy manager bringing extensive experience in retail and manufacturing settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
14
14
years of professional experience
Work History
Store Manager
Bealls Inc.
10.2021 - Current
- Evaluate all reports daily to create store action plans to drive key performance indicators (KPI’s) and advance results around talent, operations, merchandising, financial and customer aspects of a 4 million dollar a year business
- Demonstrates operational agility based on the needs of the business and is able to develop clear objectives to meet company goals
- Set clear goals and expectations for associates and holds them accountable for their responsibilities and objectives
- Develop daily, weekly and monthly action plans
- Ability to organize, delegate, prioritize, meet deadlines, hold team accountable and follow up on all activities within the store in order to meet Company standards
- Knowledgeable in current policy, practices, trends, technology, and information affecting the stores within the district and the organization
- Personally model a positive customer experience, ensuring the customer always takes priority
- Actively manage succession planning with consistent attention to identifying, training and developing candidates
- Maintains a fully staffed store through building bench strength
- Directly influence talent development through effective coaching and counsel
- Assess talent appropriately to develop a strong succession plan to support the strategy of the business
- Conduct annual performance and pay rate reviews
- Lead the training of all store personnel by using the materials provided by the Company.
- Led company wide initiative to get fright times from 24 hours to the salesfloor down to 8 hours.
Store Manager
Verizon Wireless
10.2019 - 02.2021
- Manage store functions, train and develop sales reps to grow the Verizon business
- Order and track store and customer inventory and develop cost effective ways to grow profits and minimize shrink.
- Produced a talent team capable of selling 400+ verizon devices a month
Assistant Supervisor
Baxter Healthcare
01.2015 - 01.2019
- Accountability for adequacy of specifications and SOPs to assure all product meets the requirements for quality, safety, and integrity
- Accountable for compliance of manufacturing operations with Corporate Specifications, SOPs, FDA regulations and NDAs
- Improve product quality and reduce customer complaints through a proactive program that includes interaction with external vendors to improve quality of incoming materials and utilize collective data from customers to enhance quality of the product as perceived by the customer
- Plan, develop, and manage programs that monitor, predict, or regulate all steps of manufacturing
- These activities are accomplished through statistical sampling, product auditing, and process control
- Assist in the validation of new equipment, process systems, and changes that impact product quality
- Represent the company during FDA inspections
- Provide information as necessary to the FDA that establishes credibility and demonstrates compliance with GMPs.
Fiber Technician III
Fiber-Tel Contractors
01.2011 - 01.2015
- Responsible for preparing and fusion splicing fiber optic cable according to job specifications
- Testing cable to ensure end to end continuity and signal loss with OTDR and power meter
- Troubleshoot cables and locate problems
- Test fiber optic reels before ground placement to inspect the integrity of the cable
- Maintain close contact with resident engineers to discuss blueprints and suggest changes as necessary to avoid any problems that may arise.
- Led projects consisting of 40 technicians form conception to completion.
Assistant Manager
Rent A Center
01.2010 - 01.2011
- Responsible for and to provide general management of all activities within assigned store
- Maintain consistency with Rent A Center policy and procedures
- Maximize store revenue and profits through efficient management of all store activities, including the selection, training, and ongoing development of coworkers within the store
- Set daily and weekly goals related to the stores sales activities, approve rental agreements and strengthened planned results for sales as measured by: Total revenue, customer growth and residual revenue
- Monitor and achieve planned results for profits by effectively managing and directing store resources; manage and control all store expenses
- Motivate, evaluate, coach, counsel, and develop coworkers, including helping the company identify, train, and develop coworkers
- Schedule and organize daily activities and goals of all coworkers in the store and follow up with coworkers to adjust schedule as needed to ensure they are on task
- Protect company assets through expense management, overseeing and controlling inventory, overseeing product ordering and pricing, and supervising cash handling and store security
- Provide leadership and management to ensure all stores merchandising, cleanliness, and overall appearance present the best possible appearance to the customer.
Education
Technical Certificate of Proficiency - Emergency Medical Technician
Arkansas State University
Mountain Home, AR01.2020
Associates of Applied Science - Workforce Technology-Mechatronics
Arkansas State University
Mountain Home, AR01.2018
High School Diploma -
Yellville Summit High School
Yellville, AR01.2004
Skills
- AS400
- Store Management/Manufacturing Experience
- Sales Management
- Expense Management
- Recruiting
- Business Development
- Account Management
- Able to adapt to changing work environments
- Multitasking and Organization
- Training and mentoring
- Leadership Development
Timeline
Store Manager
Bealls Inc.
10.2021 - Current
Store Manager
Verizon Wireless
10.2019 - 02.2021
Assistant Supervisor
Baxter Healthcare
01.2015 - 01.2019
Fiber Technician III
Fiber-Tel Contractors
01.2011 - 01.2015
Assistant Manager
Rent A Center
01.2010 - 01.2011
Technical Certificate of Proficiency - Emergency Medical Technician
Arkansas State University
Associates of Applied Science - Workforce Technology-Mechatronics
Arkansas State University
High School Diploma -
Yellville Summit High School
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