Patrick Keough
Methuen,MA
Summary
Results-driven Patient Care Coordinator/ salesman with expertise in care planning, interdisciplinary team coordination, and strategic improvement. A decisive leader and innovative problem solver with extensive healthcare experience.
Overview
17
17
years of professional experience
Work History
Patient Coordinator/ Inside Medical Sales
QC KInetix
Lowell, MA
05.2023 - Current
- Responsible for the sale of Regenerative Medicine Therapy, including stem cell, Platelet Rich Plasma, Alpha 2 Macroglobulin, and plasma treatments for arthritic pain of the joints. My average sale per patient is greater than $10,000.00, with a 50% plus closing average per month. Responsible for personally generating $500,000 a month in three locations, working four days per week. These are in the top 10% of 300-plus coordinators across 300 QC Kinetix locations nationwide.
Worked with Medical Doctors, Physician Assistants, Nurse Practitioners, and Medical Assistants on a daily basis.
Follow up with current and new patients, via Salesforce, text, email, and phone calls on a daily basis.
Confirmed and rescheduled patient appointments.
Patient Coordinator
Northeast Men's Health
Salem , NH
12.2018 - 03.2023
- Work with and guide new patients into the treatment plan that best suits their needs and symptoms. Handle pricing, method of payment, paperwork, and duration of treatment for the patient's plan. Follow up with new, current, and future patients regarding medication orders, dosing, and upcoming appointments utilizing Salesforce.
Work with 6-10 new patients daily.
Make approximately 50 inbound/outbound calls per day.
Work with a Physician Assistant, Medical Technicians, and Front Desk employees to provide the patient with the best possible care, specializing in full hormone replacement.
Consistent top performer across the nation, with an average of 2.8 million in sales.
Licensed Real Estate Salesperson
Laer Realty Partners
Ndover, MA
09.2016 - 11.2018
- Responsible for the sales, listings, valuations, and comparison checks of real property.
Property management training. Trained to work with the H.O.A. board, property managers, tenants, landscapers, contractors, and vendors for maintaining the upkeep of rental properties. Work with tenants, taking complaints regarding their rental property. Create and execute a solution that remedies the complaint in a timely and efficient manner. Help tenants, HOA members, and employees remain calm while working together.
Investigate and assess damage to property, and create or review property damage estimates.
Examine titles and deeds to property to determine validity and act as company agent in transactions with property owners.
Completed Brokers Price Opinions, Property Assessment Reports, Collateral
Point property valuation reports.
Employee Development Specialist/Training Manager
Zwicker and Associates PC
Andover, MA
12.2011 - 07.2016
- Position required a federal-level background check.
Recruited, interviewed, hired, and trained all new collection specialists, network attorneys, support team members, and receptionists.
Responsible for client and 3rd party state and federal collection laws training for over 1,000 employees in approximately 30 different states.
Managed and taught all aspects of employee training, including the Fair Debt Practices Act, Fair Credit Reporting Act, and the mandatory eighty-hour training program for all new hires.
Monitor, evaluate, or record training activities or program effectiveness. Obtain, organize, or develop training procedure manuals, guides, course materials, handouts, and visual materials.
Employee continuing education regarding client consumer lawsuits and legalities. Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
Develop alternative training methods. Created and implemented the 'Listen Closely, Respond Softly' training program for professional debt collectors. The training concentrates on effective communication, listening to the consumer, and responding calmly. Through, conducted studies of all completed training to evaluate, assess, and measure results to modify programs.
Develop trainer development programs and coach others involved in training efforts, providing effective growth.
Implemented all training rules and regulations for multiple financial institutions.
Collection Specialist
Zwicker and Associates PC
Andover, MA
05.2007 - 07.2011
- Adhered to the FDCPA.
Persuade customers to pay amounts due on credit accounts, damage claims, or non-checks, or to return merchandise. Locate and notify customers of delinquent accounts by mail, telephone, or personal solicitation, and solicit payment.
Contact insurance companies and financial institutions to check on the status of claims payments and write appeal letters for denial of claims.
Executed customer calls, account adjustments, small balance write-off, customer reconciliations, and processing credit memos.
Handled 100-300 inbound and outbound live phone calls per day.
Mortgage Loan Officer
Consumer Home Mortgage
Andover, MA
11.2008 - 02.2010
- Analyze applicants' financial status, credit, and property evaluations to determine the feasibility of granting loans.
Meet with applicants to obtain information for loan applications and to answer questions about the process.
Review loan agreements to ensure that they are complete and accurate, according to policy. Explain to customers the different types of loans and credit options, as well as the terms of those services. Available, as developed Business Referral Network through marketing, cold-calling, prospecting, and networking activities.
Handle customer complaints and take appropriate action to resolve them. Negotiate payment arrangements with customers who have delinquent loans. Collected supporting loan documentation as required and provided complete Mortgage Loan Coordinator.
Worked with consumers and financial institutions to originate mortgages.
Education
Bachelor of Science - Human Biology
University of Massachusetts - Boston
Boston, MA05-1995
Skills
- Salesforce, Microsoft Windows, Power Point, Word & Excel
Investigation
Negotiations - Sales
- Microsoft Office
- Communication skills
- Marketing
- Time management
- Sales management
- Inside sales
- Cold calling
- Salesforce
- Pricing
- Negotiation
- Forecasting
- Recruiting
- Dealership experience
- Interviewing
- Windows
- Human resources
- Sports nutrition
- Coaching high school and college football
- Personal gym training
- Health club sales
- Face to face high end sales over $15,000
- 50-95% close rates for my last 2 positions
- Inside and outside sales experience
- Direct sales
- Retail sales
- Management
- Customer service
- B2C
- Customer relationship management
- Account management
- B2B sales
- Credit analysis
- Computer networking
- Front desk
- HIPAA
- Lead generation
Timeline
Patient Coordinator/ Inside Medical Sales
QC KInetix
05.2023 - Current
Patient Coordinator
Northeast Men's Health
12.2018 - 03.2023
Licensed Real Estate Salesperson
Laer Realty Partners
09.2016 - 11.2018
Employee Development Specialist/Training Manager
Zwicker and Associates PC
12.2011 - 07.2016
Mortgage Loan Officer
Consumer Home Mortgage
11.2008 - 02.2010
Collection Specialist
Zwicker and Associates PC
05.2007 - 07.2011
Bachelor of Science - Human Biology
University of Massachusetts - Boston
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