Patrick Key
Parking Director/ Project Admin
Henderson,NV
Summary
Dynamic leader with proven expertise in project and operations management, notably with Aligned Parking Solutions. Excelled in leveraging Microsoft Excel for account management and fostering collaborative relationships across sectors. Skilled in chemical handling and fostering adaptive team environments. Achieved significant improvements in customer retention and operational efficiency, demonstrating a keen ability to enhance company performance and client satisfaction.
Overview
10
10
years of professional experience
Work History
Northern Cali, Greater Washington Director
Aligned Parking Solutions
06.2019 - Current
- Using Microsoft Excel to accurately manage over 45 accounts worth $1.2Million over the course of the year.
- Worked side by side with Festival directors, Amphitheater General Managers, and State police in devising and implementing traffic plans.
- Developing proposals based on festivals needs and operation requirements.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented traffic tracking system and worked with state police on roadway traffic organization.
Project Administrator
Viva Creative
04.2020 - 01.2021
- Ran weekly payroll for 350 employees, including set-up of warrant number for payroll date in Tsheets and Qickbooks.
- Used Microsoft Excel to accurately manage over 35 accounts worth $1.2Million over the course of the Project.
- Delegated assignments based on Client's plans, project needs and knowledge of individual team members.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants and manufacturer's representatives.
Specialty Services Technician
Preventive Pest Control
04.2018 - 03.2020
- Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
- Wrote detailed reports for each job, noting sanitation and structural issues that could potentially lead to pest activity.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Reviewed technical documentation to complete equipment maintenance and repair.
Operations Manager
Aligned Parking
06.2015 - 06.2019
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Streamlined and enhanced corporate accounting and operations system by initiating key workflows.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Skills
Chemical handling
Hospitality services
Adaptive team player
Stock management
Product Management
Customer assistance
Staff Education And Training
Timeline
Project Administrator
Viva Creative
04.2020 - 01.2021
Northern Cali, Greater Washington Director
Aligned Parking Solutions
06.2019 - Current
Specialty Services Technician
Preventive Pest Control
04.2018 - 03.2020
Operations Manager
Aligned Parking
06.2015 - 06.2019