Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick King

Beltsville

Summary

Enthusiastic Customer Service Professional willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

17
17
years of professional experience

Work History

FC Associate 1

Amazon
10.2020 - 06.2023
  • Selected and filled orders from stock to fulfill customer requirements.
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.
  • Selected packing materials based on size, quantity and fragility of package contents.
  • Maintained compliance with company safety policies and called violations to attention of management.

Warehouse Clerk

Dominion Electric
07.2016 - 09.2020
  • Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
  • Completed cycle counts and monthly inventory.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Checked packages and merchandise for damage and notified vendors.
  • Simplified shipping and receiving processes for improved workflow.
  • Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Sorted and delivered materials to different work areas and staff.

Client Relationship Manager

Bid4Assets
08.2006 - 02.2016
  • Addressed and resolved customer complaints and issues to improve satisfaction.
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving.
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Identified opportunities to cross or up-sell [Product or Service] and communicated customer needs to appropriate team.
  • Built relationships with customers and community to establish long-term business growth.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Airway Computer Science -

Hampton University
Hampton, VA

Reading Central Catholic High School
Reading, PA
1986

Skills

  • Loss Prevention
  • Loading and Unloading
  • Stock Rotation
  • Order Picking
  • Customer Service

Timeline

FC Associate 1

Amazon
10.2020 - 06.2023

Warehouse Clerk

Dominion Electric
07.2016 - 09.2020

Client Relationship Manager

Bid4Assets
08.2006 - 02.2016

Airway Computer Science -

Hampton University

Reading Central Catholic High School

Similar Profiles

CREATE PROFILE
Patrick King