Collaborated with staff members to ensure operational efficiency of the organization.
Negotiated contracts with vendors, suppliers and other partners.
Resolved conflicts between staff members by listening attentively and providing constructive feedback.
Maintained effective communication channels with all stakeholders involved in the organization's activities.
Implemented new technologies to streamline organizational processes when needed.
Developed policies, procedures, and short-term and long-term goals for the organization.
Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
Identified new business opportunities through market research.
Lead Climber/Job Foreman
Connolly Tree Preservation
Hampstead, NC
01.2015 - 03.2018
Complied with federal and company regulations to maintain high level of job site safety.
Managed sites by focusing on safety, operations and productivity.
Established expectations and motivated crews to consistently meet or beat goals.
Prepared and planned worksites to help jobs run smoothly.
Created work crew schedules and delegated assignments.
Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
Recruited and hired workers, in addition to supervising and monitoring daily performance.
Operations Manager
Platinum Corral
Wilmington, NC
10.2004 - 10.2013
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Maintained accurate inventory records to track stock levels and minimize costs.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Performed cost analysis for various projects to determine budget requirements.
Addressed customer concerns with suitable solutions.
Built strong operational teams to meet process and production demands.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Collaborated with team leaders on quality audits.
Tracked and replenished inventory to maintain par levels.
Managed scheduling, training and inventory control.
Analyzed and controlled materials, supplies and equipment operational expenses.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Formed and sustained strategic relationships with clients.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Implemented successful business strategies to increase revenue and target new markets.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Implemented campaigns and promotions to help with developing goods and services.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Monitored progress by establishing plans, budgets and measuring results.
Prepared staff work schedules and assigned team members to specific duties.
Front of House Manager
Bridgetender/Fishhouse
Wrightsville Beach, NC
01.2000 - 09.2004
Coordinated special events such as large parties, birthdays, anniversaries.
Assisted with training new staff members on proper customer service techniques.
Handled guest complaints professionally and efficiently.
Checked quality of food before it was served to customers.
Maintained cash registers throughout shift and ensured accuracy of transactions.
Monitored dining room cleanliness and tidiness at all times.
Performed daily opening and closing duties such as setting up registers, counting money.
Managed reservations system including taking reservations over phone or online booking systems.
Ensured compliance with health and safety regulations in all areas of the restaurant.
Collaborated with kitchen staff to ensure timely delivery of food orders.
Greeted customers and addressed their needs in a friendly and professional manner.
Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
Tracked sales data and generated reports on sales trends within the restaurant.
Ensured that all front-of-house operations ran smoothly and efficiently.
Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
Promoted a positive work environment by encouraging collaboration among team members.
Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
Provided support to servers when needed during busy periods or peak hours.
Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Interviewed, hired and trained new employees.
Maximized profit and revenue through upselling and cross-selling techniques.
USMC Riflemen
United States Marine Corps
Camp Lejune, NC
04.1996 - 12.1999
Developed tactical plans based on mission objectives; identified routes of travel, rest stops.
Provided first aid to wounded personnel in combat zones as needed.
Implemented safety protocols when operating weapons systems; ensured proper handling of munitions.
Utilized radio communications effectively for coordination between teams during patrols.
Participated in scheduled physical fitness activities to maintain unit readiness levels.
Verified accuracy of maps used for navigation purposes; monitored progress against planned route regularly.
Supervised the loading, unloading, operation, cleaning, maintenance, and storage of all assigned weapons and ammunition.
Performed preventive maintenance on assigned weapon systems to ensure operational readiness.
Maintained and operated M4 rifle and other small arms weapons.
Provided assistance with setting up ambushes for reconnaissance missions as needed.
Assisted with establishing defensive positions using appropriate techniques for different terrains.
Responded to emergency situations quickly, delivered effective remediation and worked efficiently with team members in fast-paced, dangerous, and intense environments.
Engaged with rifle platoon and executed mission of locating and destroying enemy by fire and maneuvers and repelled assaults by fire and close combat.
Administered immediate first aid and communicated with medics for hospital transport in event of injury to fellow team members.
Followed orders from fire team leader quickly and without question.
Operated weapons in ground combat missions.
Located and harassed enemy forces from behind enemy lines.
Adapted to rapidly changing tactical situations to achieve mission objectives.
Conducted daily physical fitness training to maintain combat readiness.