PATRICK KOLIS JR
Branch Manager
Lansdale,PA
Summary
Professional with a strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
6
6
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
11.2024 - Current
- Oversee daily branch operations of a high volume branch, including overseeing a team of employees to consistently meet goals of growth, profitability, employee development, and customer service.
- Utilize sales skills the company has taught and other self-taught sales skills to achieve exceptional sales numbers of optional protection products.
- Multiple employees have been promoted after conducting training sessions to develop their interview skills.
- Manage fleet logistics and maintenance of 200 vehicles to ensure optimal daily success.
- Established relationships with local businesses in the industry to increase growth by 25% and surpass profit goals.
- Managed back-end financials of the branch to minimize bad debt and optimize profit.
- Constant deliverment of exceptional customer service, resulting in multiple recognitions of having the highest score out of 33 branches.
- Recognized as the number one Branch Manager in the Greater Philadelphia Region multiple times.
Flagship Assistant Branch Manager
Enterprise Rent-A-Car
04.2024 - 11.2024
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Flagship Assistant Branch Manager
Enterprise Rent-A-Car
03.2023 - 04.2024
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Branch Manager
Enterprise Rent-A-Car
11.2022 - 03.2023
- Supervised team of four branch employees and made recommendations regarding performance evaluations.
- Achieved revenue growth through effective sales strategies and upselling techniques.
- Established strong communication channels between team members to foster collaboration and improve overall efficiency within the department.
- Enhanced customer satisfaction by addressing and resolving rental issues promptly.
Management Trainee
Enterprise Rent-A-Car
11.2021 - 11.2022
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Bartender
Texas Roadhouse
03.2019 - 11.2021
- Served food and beverages including wine, beer, and custom cocktails to 100-200+ patrons per night.
- Studied and memorized dozens of popular and obscure cocktail recipes as well as local beers and wines to give quality recommendations to guests.
- Maintained a clean and organized bar area by constantly wiping down surfaces, loading and unloading dishes, and replenishing fresh ingredients.
- Ensured optimal guest experience by welcoming them with a warm smile and making sure they were promptly served.
- Coordinated with the team to maintain a safe environment by regulating alcohol consumption and de-escalating conflict.
Education
Bachelor of Science - Business, Marketing & Management Major
The Pennsylvania State University
05.2020
Skills
- Operational Management
- Team Leadership & Development
- Sales & Performance Management
- Logistics & Fleet Coordination
- Risk Management & Compliance
- Analytical & Strategic Thinking
Accomplishments
Risk Management Champions of Q4 - June 2022
#1 Branch Manager - December 2024
#1 Branch Manager - January 2025
#1 Branch Manager - February 2025
#1 Customer Service Score - February 2025
Timeline
Branch Manager
Enterprise Rent-A-Car
11.2024 - Current
Flagship Assistant Branch Manager
Enterprise Rent-A-Car
04.2024 - 11.2024
Flagship Assistant Branch Manager
Enterprise Rent-A-Car
03.2023 - 04.2024
Assistant Branch Manager
Enterprise Rent-A-Car
11.2022 - 03.2023
Management Trainee
Enterprise Rent-A-Car
11.2021 - 11.2022
Bartender
Texas Roadhouse
03.2019 - 11.2021
Bachelor of Science - Business, Marketing & Management Major
The Pennsylvania State University
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