Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Patrick Kreienbrink

Sarasota,FL

Summary

Detail-oriented professional monitors schedule adherence and overall performance to proactively address issues. Manages escalated passenger concerns and supports team members with exceptional communication and emotional intelligence. Firm command of safety and service requirements. Energetic professional with strategic leadership and employee-focused management skills. Monitors attendant performance and guides workflow to provide exemplary passenger support. Allocates resources and delegates tasks to keep shifts running smoothly. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

25
25
years of professional experience

Work History

Deli Host/waiter

Brownstone Market
South Whitley, IN
10.2013 - 11.2014
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Conducted end-of-day responsibilities that involved disposing of trash, securing alcohol, and shining silverware.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.

International Purser Flight Attendant

American Airlines
New York, NY
05.1990 - 03.2013
  • Administered and coordinated emergency procedures or care, enhancing onboard safety.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
  • Took measures during unusual conditions to maximize safety of customers and crew.
  • Conducted preflight checks to assess general condition and cleanliness of aircraft.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
  • Followed safety, passenger and supply pre-flight checklists.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Maintained database of in-flight entertainment and assisted passengers with selections.
  • Restocked and organized food, beverage and passenger items inventory.
  • Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Executed menu and drink orders to meet preferences of passengers.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Managed refreshments cart at scheduled intervals to give passengers food and beverages.
  • Kept cabin neat, clean and professional in appearance.
  • Directed junior team members in proper duties and company regulations.
  • Offered answers to passengers' questions and resolved issues that arose during flights.
  • Observed passengers for intoxication or possible threat to safety.
  • Helped guests locate seats and stow luggage in appropriate locations.
  • Inventoried aircraft amenities and completed order list for turnaround.

Education

High School Diploma -

Sturgis High School, Sturgis, MI
06-1984

Skills

  • Reservations Management
  • Server Support
  • Telephone reception
  • Team Collaboration

Accomplishments

back up singer and dancer for cyndi lauper in multiple nyc venues including parades and yankee stadium.

Timeline

Deli Host/waiter - Brownstone Market
10.2013 - 11.2014
International Purser Flight Attendant - American Airlines
05.1990 - 03.2013
Sturgis High School - High School Diploma,

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Patrick Kreienbrink