Patrick LaFontaine, MBA, MSN, RN
McKinney
Summary
Performance-driven and goal-oriented healthcare executive leader with 15+ total years of clinical and administrative medical leadership. Leveraging a robust clinical background of 6 years pre-hospital management as a firefighter/paramedic along with 10+ years of registered nurse licensure ranging from hospital, urgent care, primary care and administrative leadership experience. Continuing to deliver proven results to C-Suite executives with strategic planning, development, and execution of quantifiable outcomes leading to successes and continued business development initiatives. Dedicated passion to the success of overall business operations and team development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Vice President of Operations - DFW
Little Spurs Pediatric Urgent Care
09.2021 - 01.2024
- Reported to CEO.
- Drove business expansion with new-build oversight of 6 new locations.
- Collaborated with Executive team to execute various de novo growth initiatives - real estate surveys, lease negotiation, architectural schematics, construction process, materials management, talent acquisition, opening activities, leadership development, etc.
- Performed annual operational planning, budget review, and development of strategic goals that aligned with organizational mission.
- Executed weekly variance analyses (volumes, staffing ratios, position control, etc.) - identified/implemented strategies to achieve clinic-specific goals.
- Implemented and maintained a culture of service excellence with stellar patient satisfaction and superior, quality care.
- Oversight of day-to-day operations while maintaining an ongoing focus of continuous improvement in all aspects.
- Led with transformational and servant leadership while driving success with leadership development training, employee engagement, and employee retention.
- Negotiated various vendor contracts to significantly decrease company expenses.
- P&L oversight
- Collaborated with managers to drive success with multiple KPI's - patient satisfaction, throughput, staffing efficiencies, and clinic-specific/market EBITDA.
- Supported Executive Team & C-Suite in reviewing, identifying and prioritizing strategic initiatives.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
Assistant Regional Operations Coordinator/Educator
PM Pediatrics Management Group, LLC
10.2018 - 09.2021
- Served 65+ ancillary personnel and 25+ physicians while assisting with operations oversight of the Southwest/Texas Region
- Maintained an employee turnover rate of less than 3%
- Oversight of 3 new-build sites each valuing at approximately $500K each
- Certified 100+ healthcare providers consisting of physicians, medical receptionists, paramedics and registered nurses as an American Heart Association BLS & PALS Instructor
- Responsible for complete day-to-day operations as it relates to throughput, workflow efficiencies & optimizations, safety, quality, compliance and various key performance indicators
- Site-specific budget review & oversight
- Staffing expenditure oversight, including but not limited to, FTE and overtime utilization/management
- P&L oversight for 4 sites
- Supply chain and utilization management
- Vendor and medical supply ROI/cost analysis
- Maintained a clinical role in addition to the accountability of directing, organizing and supervising the work of all personnel
- Shared responsibility for overall patient care, service recovery, regional budgetary decisions, supply chain utilization management, building monthly schedules, talent acquisition & retention, and grass roots marketing initiatives
- Designated Patient Experience Whitebelt Course Instructor for Texas Region, which highlights the organization's mission, values, goals and dedication to superior customer service to all communities served
- Collaboration on strategies to sustain continual patient census growth, superior customer service scores, nurture the staff culture/morale and initiate fiscally responsible marketing strategies that will assist in improving company visibility and growth
- With organizational expansion, traveled throughout country as both an EMR Trainer and Presenter for Corporate Onboarding while working with mixtures of staff that are either new-hires or acquired from previous companies, post-acquisition, all while acting as a leader of change management
Manager, Clinical Practice
Envision Physician Services
11.2016 - 09.2018
- Served 150+ ancillary personnel and 100+ physicians while providing operations oversight for 20+ brick and mortar locations consisting of urgent care, family practice, charity clinics, specialty clinics and freestanding ED settings
- Instructed 500+ employees, consisting of physicians, medical receptionists, medical assistants, and nurses, with American Heart Association BLS, ACLS & PALS courses
- Maintained an employee turnover rate of less than 3%
- Oversaw multiple new-build sites each valuing at approximately $500K each
- Oversaw budget expenses ranging from staffing, fixed/adjustable costs, etc. with annual revenue stream of $15M
- Sustained efforts with a core leadership team to maximize efficiency and operational throughput for all types of ventures from new start-ups, to acquisitions, to joint venture projects with large hospital systems, such as HCA
- Reported to VP, Clinical Operations to develop strategies that would foster continual patient census growth, superior customer service, nurture the staff culture/morale and initiate fiscally responsible marketing strategies that would assist in improving company visibility, all while aligning with the organization's overall mission, values and goals
- P&L review and oversight for 20+ sites
- Supply chain and utilization management oversight
- Site-specific budget review and oversight
- Staffing expenditure oversight, including not limited to, FTE and overtime utilization/management
- Vendor and medical supply ROI / cost analysis
- Conducted quarterly site-specific P&L reviews with respective Office Managers to identify overages, underages, actuals vs. projections, opportunities and coaching for improvement of fiscal business operations
- Maintained role of Healthstream Administrator for company education and compliance
- Worked directly with EMS Medical Control physicians by aligning their EMS supervision efforts with area fire departments across entire DFW metroplex. Facilitated contract execution between parties of physicians, fire department leadership, and hospital CEOs
Director of Operations - Adult and Family Services
Questcare Partners
11.2014 - 11.2016
Clinic Operations Manager
Denton Regional Urgent Care Center
10.2012 - 10.2014
Registered Nurse
Texas Health Harris Methodist Hospital Fort Worth
02.2011 - 10.2012
Urgent Care Technician
Acute Kids Urgent Care
10.2009 - 02.2011
Firefighter/Paramedic
Town Of Little Elm Fire Department
03.2006 - 02.2011
Education
MBA - Healthcare Management
Western Governors University
Salt Lake City, UT10.2021
Master of Science - Nursing - Leadership & Management
Western Governors University
Salt Lake City, UT12.2017
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT04.2017
Associate of Science - Nursing
Excelsior College
Albany, NY12.2010
Paramedic License - Paramedicine
Red River Medical Institute
Frisco, TX03.2006
Skills
- Organizational/Team Management
- Business Strategy Development
- Revenue Generation
- Organizational Development
- Customer Service
- Transformational Leadership
- Performance Management
- Strategic Marketing
- Patient Acquisition & Retention
- KPI Management
- Process Improvement
- Thought Leader
- Continuous Quality Improvement
- Project Management
- Talent Acquisition & Employee Retention
- Lab Management & Compliance
- EMR Software Implementation
- Employee Engagement/Empowerment
- Solutions-Driven
- Team Building
- Change Management
- Imaging Services & Compliance
Accomplishments
- Successfully opened 6 new locations (2021-2023)
- Participated on task force to create and implement first companywide Intranet (2022)
- Cooperative oversight of successful implementation of companywide EMR/booking platform integration (2022)
- Co-Implemented Monthly Operations Review process to multi-market group of managers (2021)
- Compensation Committee Member - Initiatives included, but were not limited to, developing/implementing organization's 1st compensation bonus plan for various layers of leadership utilizing objective & subjective data (2020)
- Education Committee Member - Initiatives included, but were not limited to, developing proprietary "PALS-like" course specifically tailored to the urgent care setting and striving for national endorsement & accreditation (2020)
- Oversaw team that sustained continual patient census growth - 60% above projected volumes leading to profitability in year 1 (2019)
- Leading region in the company with 93% customer service scores (2019)
- Denton Regional Urgent Care Center Employee of the Year (2013)
- Little Elm Fire Department Paramedic of the Year (2009)
- Little Elm Fire Department Firefighter of the Year (2008)
Certification
- Certified Pediatric Emergency Nurse (CPEN)
- Certified Emergency Nurse (CEN)
- American Heart Association BLS & PALS Instructor
- Patient Experience Whitebelt Instructor
Affiliations
Sigma Theta Tau - Nurse Leader Member
FACHE Mentorship Program - Mentee Member (5/2021 - 10/2021)
American College of Healthcare Executives (ACHE) - Member
ACHE Diversity & Inclusion Committee - Member
Collin College EMS Advisory Committee - Member
Timeline
Vice President of Operations - DFW
Little Spurs Pediatric Urgent Care
09.2021 - 01.2024
Assistant Regional Operations Coordinator/Educator
PM Pediatrics Management Group, LLC
10.2018 - 09.2021
Manager, Clinical Practice
Envision Physician Services
11.2016 - 09.2018
Director of Operations - Adult and Family Services
Questcare Partners
11.2014 - 11.2016
Clinic Operations Manager
Denton Regional Urgent Care Center
10.2012 - 10.2014
Registered Nurse
Texas Health Harris Methodist Hospital Fort Worth
02.2011 - 10.2012
Urgent Care Technician
Acute Kids Urgent Care
10.2009 - 02.2011
Firefighter/Paramedic
Town Of Little Elm Fire Department
03.2006 - 02.2011
MBA - Healthcare Management
Western Governors University
Master of Science - Nursing - Leadership & Management
Western Governors University
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
Excelsior College
Paramedic License - Paramedicine
Red River Medical Institute
- Certified Pediatric Emergency Nurse (CPEN)
- Certified Emergency Nurse (CEN)
- American Heart Association BLS & PALS Instructor
- Patient Experience Whitebelt Instructor
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