Patrick Landers
Laurel,MD
Summary
Combine deep business insight with more than 15 years experience developing, selling, and managing food production and services for multi-site operations throughout highly-competitive Washington DC/Northern Virginia metro area. Both strategic and tactical with innate ability to formulate and implement policies, procedures, and internal controls that streamline operations, reduce expenditures, and strengthen financial bottom line. Highly-respected hands-on manager with experience hiring, training, and coaching diverse teams, fostering positive job performance, and transforming underperforming employees.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Sodexo Government Services
Washington, DC
06.2023 - Current
- Created and maintained a budget for catering operations.
- Scheduled staff members to ensure adequate coverage of events.
- Coordinated with vendors to obtain necessary supplies and services.
- Monitored inventory levels of food items, beverages, and equipment.
- Supervised day-to-day activities of catering staff to ensure exceptional customer service was provided at all times.
- Communicated with clients regarding menu options, event details, pricing information.
- Maintained records of client contact information, event details, invoices, payments received and outstanding balances due.
- Developed relationships with local businesses and organizations to increase revenue from repeat customers.
General Manager
La Prima Food Group, Inc.
College Park, MD
01.2010 - 06.2023
- Assumed the lead in setting up and directing a $3M+ food service operation encompassing distinctly different business divisions and high-volume production for multiple locations throughout Washington, D.C., Baltimore, MD, and Philadelphia, PA region
- Simultaneously handle multiple overlapping projects while meeting deadlines and service expectations by anticipating/quickly spotting and resolving problems and developing/implementing efficiency improvements
- Coordinate, assign, and supervise salaried, hourly, and contract personnel responsible for onsite production, distribution, and off-site execution of corporate and high-end catering, as well as commissary and school nutrition programs
- Oversee menu development, food production and safety, facility and equipment cleanliness and maintenance
- Interact with corporate executives, sales team, vendors/suppliers, and customers
- Manage multiple contract financials/budgets, food/supply cost forecasting, purchasing, and inventory.
Operations Manager/Catering Manager
La Prima Market Café
Silver Spring, MD
01.2005 - 01.2010
- Managed Silver Spring, MD, location, a $1.7M operation and second largest corporate caterer in DC-metro area
- Hired, trained, supervised, scheduled, and managed approximately 30 employees and oversaw food production and service for onsite café and market and off-site corporate catering that averaged 30-40 deliveries per day
- Adhered to company standards and service levels to increase sales, minimize waste, and control food, beverage, supply, utility and labor costs
- Oversaw all administrative tasks related to business financials (invoices, reporting, payroll) and personnel records and ensured tasks were completed accurately, on time, and in accordance with company policies and procedures
- Enforced sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
- Ensured compliance with operational standards, company policies, federal/state/local laws, and ordinances
- Maintained professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
- Ensure positive guest service in all areas and responded to complaints by taking appropriate actions to turn dissatisfied guests into return guests
- Estimated food and supply needs, placed orders with distributors, and scheduled deliveries
- Coordinated with corporate office staff for efficient provisioning and purchasing of supplies.
Education
BACHELOR OF SCIENCE - Hotel, Restaurant & Institutional Management
University of Delaware
Skills
- Logistics Oversight
- Health and Safety Compliance
- Customer Retention
- Business Development
- P&L Management
- Inventory Management
- Contract Management
- Business and Operations Management
Certification
- Certified Serve Safe Instructor & Proctor
- Howard County (Maryland) Food Handler & Serve Safe Certified
Timeline
General Manager
Sodexo Government Services
06.2023 - Current
General Manager
La Prima Food Group, Inc.
01.2010 - 06.2023
Operations Manager/Catering Manager
La Prima Market Café
01.2005 - 01.2010
BACHELOR OF SCIENCE - Hotel, Restaurant & Institutional Management
University of Delaware
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