Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Patrick Lang

Wills Point

Summary

Dynamic Operations Manager with a proven track record at Chubs Towing & Recovery Inc, excelling in team leadership and operational efficiency. Enhanced customer satisfaction through effective communication and conflict resolution, while empowering staff to improve performance outcomes. Skilled in planning and implementation, ensuring timely delivery and optimal facility functionality.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Operations Manager

Chubs Towing & Recovery Inc
08.2014 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

Truck Driver

Roadrunner Intermodal Services
08.2012 - 08.2014
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.

Munitions Systems Journeyman

United States Air Force, USAF
12.2006 - 04.2014
  • Managed a diverse range of munitions assets, ensuring proper storage conditions and adherence to safety standards to minimize potential hazards.
  • Provided expert guidance on munitions capabilities to leadership, enabling informed decision-making during mission planning.
  • Maintained accurate records of munitions stock levels, ensuring timely replenishment and preventing shortages.
  • Collaborated with other units to coordinate joint operations, ensuring smooth execution and mission success.
  • Led a team of junior personnel in successfully executing complex munitions-related tasks under tight deadlines.

Education

Bachelor of Science - Nursing Administration

University of Phoenix
Tempe, AZ

High School Diploma -

Springville High School
Springville, AL

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Management

Accomplishments

    Created a stand alone Hazmat Company from the ground up exceeding 1 million is sales since October, 2019

    -CTR Environmental Service Inc,

Certification

Hazwoper 40 Hour Supervisor, ASME/OSHA Fundamentals of rigging.

NREMT Nationally licensed Emergency Medical Responder

Certified Light, Medium, Heavy Duty, Ultra Heavy Duty, & Rotator Operator threw TTSA

Timeline

Operations Manager

Chubs Towing & Recovery Inc
08.2014 - Current

Truck Driver

Roadrunner Intermodal Services
08.2012 - 08.2014

Munitions Systems Journeyman

United States Air Force, USAF
12.2006 - 04.2014

Bachelor of Science - Nursing Administration

University of Phoenix

High School Diploma -

Springville High School

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