Patrick LaPlante
Reading,Pennsylvania
Summary
Experienced Server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Committed to providing an enjoyable and efficient experience for customers. Hardworking, highly motivated, professional, and eager to lend combined knowledge and skills to enhance business performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
B2 Bistro
Reading, PA
03.2023 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Provided exceptional service to anywhere from 35 to 45 customers per night.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained knowledge of the the wine and beer list as well as food and alcohol pairings to further enhance the customer's dining experience
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Barista Supervisor
Starbucks of Target
Spring Ridge, Pennsylvania
11.2021 - 03.2023
- Managed inventory and restocked product to ensure baristas had all necessary supplies
- Established and enforced barista standards and best practices
- Trained baristas to continually improve guest experiences
- Monitored daily, weekly, and monthly cleaning schedules for all barista equipment
- Resolved customer complaints regarding food service.
Server / Barback
General Saloon
Old Bridge, New Jersey
05.2018 - 08.2020
- Collected, washed, and restocked glass and barware for repeated use
- Exercised focus and concentration to keep track of tables and remember orders
- Provided and replenished beverage stock and supplies
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Wiped and disinfected stations to meet company sanitation standards
- Prepared garnishes to accompany drinks as requested
- Restocked and organized spirits, beer, and wine in the bar area.
Education
Bachelor Of Science (B.S.) In Applied Psychology -
Albright College
05.2023
Skills
- Guest Engagement
- Menu Memorization
- Liquor, Wine, and Food Service
- Cash Handling
- Professional Appearance
- Price Memorization
- Sales Techniques
- Item Promotion
- Wine Pairings
- POS Operation
- Menu Knowledge
- Dish Preparation
Certification
- RAMP certified
Timeline
Server
B2 Bistro
03.2023 - Current
Barista Supervisor
Starbucks of Target
11.2021 - 03.2023
Server / Barback
General Saloon
05.2018 - 08.2020
Bachelor Of Science (B.S.) In Applied Psychology -
Albright College
- RAMP certified
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