Patrick LaRoche
Monroe,CT
Summary
Versatile Branch Manager at Orkin Pest Control with expertise in financial monitoring and staff training. Proven track record in enhancing customer satisfaction and boosting profitability through strategic marketing initiatives. Adept at problem-solving and conflict resolution, fostering a high-performing team environment while maintaining compliance with industry standards.
Overview
16
16
years of professional experience
Work History
Branch Manager
Orkin Pest Control
Monroe, CT
03.2022 - Current
- Directed daily branch operations, ensuring compliance with company policies and regulations.
- Managed scheduling and staffing to optimize service delivery and meet branch demands.
- Trained staff on customer service standards and operational procedures to enhance performance.
- Implemented inventory management practices to maintain optimal stock levels.
- Resolved customer inquiries and complaints promptly and professionally, improving satisfaction.
- Facilitated communication between team members and management to promote alignment.
- Conducted regular performance reviews, providing constructive feedback for employee development.
- Developed marketing strategies to attract new customers and boost branch profitability.
- Monitored financial performance of the branch on a monthly basis.
Service Manager
Orkin Pest Control
Monroe , CT
08.2020 - 03.2022
- Managed customer inquiries and resolved issues promptly to maintain satisfaction.
- Oversaw daily operations, ensuring adherence to protocols and service standards.
- Coordinated staff schedules to optimize service coverage and enhance efficiency.
- Trained new employees on procedures and policies to ensure compliance.
- Implemented process improvements that elevated customer satisfaction levels.
- Monitored performance metrics, identifying areas for operational improvement.
- Recruited and developed service department staff to boost overall performance.
- Organized team activities to foster a positive work environment.
Service Technician
Orkin Pest Control
Monroe , CT
09.2009 - 08.2020
- Conducted routine inspections of residential and commercial properties for pest-related issues.
- Applied various pest control treatments utilizing industry-standard equipment and materials.
- Educated customers on effective pest prevention methods and maintenance practices.
- Documented service reports, maintaining precise records of treatments performed.
- Responded promptly to customer inquiries and service requests for pest control solutions.
- Conducted follow-up visits to assess the effectiveness of implemented pest control measures.
- Trained new technicians on company policies, safety protocols, and service techniques.
- Maintained accurate records of service calls, repairs, and parts utilized.
Education
High School Diploma -
Jonathan Law High School
Milford, CT06-1998
Some College (No Degree) - General
NCTC
Norwalk, CTSkills
- Branch operations
- Inventory management
- Financial monitoring
- Marketing strategy
- Staff training
- Customer relationship management
- Problem solving
- Decision making
- Conflict resolution
- Sales development
- Employee development
- Financial analysis
- Sales planning
- Accounts payable
- Customer service
- Security and safety protocols
Timeline
Branch Manager
Orkin Pest Control
03.2022 - Current
Service Manager
Orkin Pest Control
08.2020 - 03.2022
Service Technician
Orkin Pest Control
09.2009 - 08.2020
High School Diploma -
Jonathan Law High School
Some College (No Degree) - General
NCTC
Similar Profiles
Michael BrideauMichael Brideau
Termite Technician at Orkin Pest ControlTermite Technician at Orkin Pest Control
Tatyana UnderwoodTatyana Underwood
Customer Service Specialist at Orkin Pest ControlCustomer Service Specialist at Orkin Pest Control
Michael OwsleyMichael Owsley
Route Manager/Team Leader at Orkin Pest ControlRoute Manager/Team Leader at Orkin Pest Control
William ChuWilliam Chu
Field Representative at Orkin Pest ControlField Representative at Orkin Pest Control
Sebastian LauSebastian Lau
After-School Care Provider at Stratford YMCAAfter-School Care Provider at Stratford YMCA