Patrick Lascell
Pensacola,FL
Summary
Accomplished Store Manager with a proven track record at Publix Super Markets Inc, overseeing $52 million in annual sales and leading a team of 165+ employees. Expert in customer service management and team leadership, I excel in improving customer satisfaction and mentoring staff, demonstrating exceptional problem-solving and organizational skills.
Overview
36
36
years of professional experience
Work History
Store Manager
Publix Super Markets Inc
06.1988 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised over 165+ employees and $52 million dollars in sales annually
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ12.2010
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Team Leadership
- Friendly and Positive
Timeline
Store Manager
Publix Super Markets Inc
06.1988 - Current
Bachelor of Science - Management
University of Phoenix
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