Summary
Overview
Work History
Education
Skills
Hiking, pickleball, disc golf
Timeline
Generic

Patrick Lavelle

Acworth,GA

Summary

Encouraging team member and analytical problem-solver with talents for rapport building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying hospitality forward attitudes towards team members and guests alike, treating everyone how I would my own neighbor. Highly proficient in customer service skills and handling opportunities that arise head on with resilience and perseverance.

Overview

6
6
years of professional experience

Work History

Assistant Manager

B&B Tavern Freehome
02.2023 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped create an environment where high school kids had an accessible job for stepping foot into the workforce.

Key Manager

B&B Tavern Freehome
04.2022 - 02.2023
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Counted registers and cleaned and secured shop at end of shift.
  • Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Learned entire liquor inventory to improve recommendations and increase upsells to customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained newly hired sales team in upselling techniques.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Mentored new sales associates to contribute to store's positive culture.

Head Bartender

B&B Tavern Freehome
03.2022 - 02.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Followed strict recipes and drink measurements to minimize product used.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Served high customer volumes during special events, nights, and weekends.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Server

B&B Tavern Freehome
08.2021 - 03.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Field Sales Representative

TruGreen Lawncare
12.2020 - 08.2021
  • Traveled throughout assigned territory to leverage leads and visit existing customers.
  • Maintained responsibility for hundreds accounts within assigned territory, consistently touching base to assess needs and satisfaction.
  • Visited key customers repeatedly to promote retention and relationships.
  • Tasked with building rapport with new customers over the phone and in person.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Developed and presented educational pitches detailing practical and financial product benefits.
  • Built diverse and consistent sales portfolio.

Shift Supervisor

Little Caesers Pizza
06.2017 - 12.2020
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.

Education

Allatoona High School
Acworth, GA

Skills

  • Staff Supervision
  • Orientating and Training
  • Customer Relations
  • High-Volume Dining
  • Payroll Preparation
  • Cash Deposits and Receipts
  • Liquor, Beer and Wine Knowledge
  • Food Sales and Promotion
  • Hospitality and Accommodation
  • POS Systems

Hiking, pickleball, disc golf

Once a week my mom and myself go hiking at Red Top mountain or Kennesaw mountain early in the morning to catch the sunrise. It has been one of our favorite past times in the past half a year and has brought us closer together. I enjoy playing pickleball and disc golf at Oregon Park with my friends. They both have fantastic communities and comradery engraved into the sports, where everyone is welcome to play, new or seasoned.

Timeline

Assistant Manager

B&B Tavern Freehome
02.2023 - 07.2023

Key Manager

B&B Tavern Freehome
04.2022 - 02.2023

Head Bartender

B&B Tavern Freehome
03.2022 - 02.2023

Server

B&B Tavern Freehome
08.2021 - 03.2022

Field Sales Representative

TruGreen Lawncare
12.2020 - 08.2021

Shift Supervisor

Little Caesers Pizza
06.2017 - 12.2020

Allatoona High School

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Patrick Lavelle