Patrick L. Carr
Fox Lake,IL
Summary
Offering dedicated services and ongoing success within the restaurant management and hospitality industry. Seasoned professional with robust experience in restaurant operations management, as supplemented by dependable skills and knowledge in customer service. Ensure the completion of departmental goals and team development via meticulous and methodical leadership. Leverage appropriate safety, hospitality, and verbal communication practices to successfully protect, accommodate, and interface with all clients and colleagues.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Corporate Management Trainee
Hoogland Foods
Wheeling, IL
11.2023 - 01.2025
- Supported the implementation of new processes and systems, ensuring seamless integration into daily operations.
- Enhanced corporate knowledge by completing comprehensive training modules in various departments.
- Managed time effectively while juggling multiple priorities, ensuring all deadlines were met without compromising quality standards.
- Prepared agendas, minutes, PowerPoint presentations and reports.
- Assisted in orchestrating smooth running environment.
- Assisted with financial analysis and budgeting tasks, contributing to cost-saving initiatives.
- Engaged in networking events to build valuable connections within the industry community.
- Provided exceptional customer service by addressing client concerns promptly and efficiently.
General Manager
Woodfire Tavern and Steak House
Long Grove, IL
04.2023 - 10.2023
- Analyzed competitive landscape for informed decision-making in product development.
- Streamlined operational processes by implementing best practices.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Fostered a culture of accountability for improved team cohesion and morale.
- Reviewed financial reports to identify trends for strategic adjustments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Carson’s Ribs Senior Management
River East Downtown Chicago, Deerfield, IL
08.2021 - 11.2022
- Part of the Senior Management Team of3 locations Downtown Chicago River East, Deerfield IL
- And Milwaukee WI
- Responsible for devising a plan and perfecting it to where at times was bringing in as much as $55,000 in Carry Out sales the average with normal business is10k-15k
- Devised a Meat and Seafood Inventory System including self built spreadsheets that took a monthly loss of5k to8k down to3.5k in the first month and a half
ZaZa Cucina General Manager
Park Ridge, IL
12.2020 - 07.2021
- Managed a scratch kitchen Italian Restaurant, all aspects including daily programing of the pos system (Toast) for adding Daily Specials
- Worked6 days a week open to close and in most cases ran Lunch service (Host, Serve, Bartend, Expo and Run then Buss) so I’m not afraid to do what needs to be done
Training Assistant General Manager/Training Manager
Buffalo Wild Wings / Inspire Brands
South Elgin, IL
08.2020 - 11.2020
- Maintain top-tier services by directly training and developing team members while also conducting performance evaluations for employees and offering recommendations for recruitment and termination
- Render oversight for all kitchen and front-of-house team operations, as supported by additional training and supervision for certified trainers and shift managers tasked with front- and back-of-house duties
- Ensure repeat service and satisfactory in-house and takeout dining by reviewing guest feedback and instituting necessary changes, as well as a clean workplace environment by complying with proper safety, sanitation, and allergen standards
- Guide the implementation of zone rollouts, new product/tool/service introductions, strategic sales planning, and accommodations for food costs
- Minimize accruals via adherence to established accrual processes and proactive management for relevant purchases
- Revitalized the Buffalo Wild Wings location as a certified training store
- Devised and implemented procedures to mitigate sales and service issues due to the ongoing COVID-19 pandemic (in addition to previously changing health regulations complicated by the pandemic)
Operations Manager & Area Director Trainee
WeEat Group (Bulldog Ale / M&A Burger / Burnt Pizza / Honey Berry / Goat & Vine)
07.2019 - 01.2020
- Coordinated day-to-day operations at five locations encompassing various brands and product offerings, as supported by the moderation of social media platforms including Tap Hunter, Facebook, Instagram, and Twitter
- Facilitated menu corrections and updates with Uber Eats, Diner Dash, and Postmates while also providing tracking and updates for daily/weekly/monthly sales, inventory, payroll, and employee reports
- Tasked with additional tracking for purchase orders, petty cash, individual item sales, manager comp and void reports, invoice control, and daily/weekly deposit logs
- Offered proactive cross-training and supervision for all associated employees (including weekly onsite visits to observe and address new management hiring and training)
- Revitalized a faltering M&A Burger location by successfully changing the restaurant’s brand and menu to full service while retraining the current staff (and hiring additional staff members as needed)
Operations Manager & Business Consultant
Popeye’s on Lake Geneva (formerly Popeye’s Galley & Grog)
Lake Geneva, WI
01.2019 - 06.2019
- Evaluated specific departmental strengths and weaknesses to properly identify and address critical areas for improvement, as supported by the frequent communication and exemplification of key corporate guidelines
- Trained staff members, oversaw daily operations, and resolved issues in a timely manner to maintain optimal customer service while also enforcing facility-wide compliance with health codes, sanitation requirements, and license regulations to ensure safe and legal workplace activities
- Provided consultations to determine and institute more effective menu ideas at lower costs without sacrificing overall quality
- Established the location’s employee development program for the front-of-house and kitchen staff in collaboration with the current owner and management staff
- Seated roughly75-100 people within a fast-paced dining environment, serving casual to fine items including seafood
Inbound Sales Team Manager & Educator
West Telemarketing
Loves Park, IL
01.2004 - 01.2007
- Managed daily operations for40 sales team professionals working with personal and business lines of credit, as supported by hands-on education for new team members in effective sales/upselling techniques and all relevant state and federal regulations
- Provided additional oversight for10-20 team members of a personal sales team including tracking for daily sales and monitoring for recorded calls to compile data towards the improvement of sales to include top and correct infractions of all local, state, and federal laws
- Boosted overall business opportunities by securing new accounts and providing value-added services to existing clients
- Ensured top-tier sales performance and productivity by conducting daily, weekly, and monthly sales audits
- Organized multiple lines of credit for Charles Schwab, Wachovia Securities, Prudential Financial, MBNA America Bank, and Edward Jones
General Manager
Club Divine
Rockford, IL
01.2000 - 01.2004
- Offered high-end customer service via active staff training, direct supervision, and timely resolutions for various issues and escalations
- Promoted staff preparation to immediately anticipate and address guests’ service based on clear and concise communication of the company’s business goals
- Secured ongoing business by promoting and endorsing Club Divine while also developing and maintaining positive vendor relationships
- Tasked with producing sales and productivity reports, purchasing needed goods and ingredients for beverages, and ensuring facility compliance with health codes, sanitation requirements, and license regulations
- Recruited, trained, and assigned jobs for all staff members, with additional accountability for ordering liquor and maintaining all daily, weekly, and monthly inventory
- Provided supplemental services as the Club Divine’s entertainment director including the auditioning, hiring, and promotion of all musical acts
- Achieved a75% increase in overarching sales within the first two months of employment
Education
General Studies - Restaurant Management & Music
University of Wisconsin-Stout
Menomonie, WISkills
- Restaurant Operations Management
- Strategic Sales & Marketing
- Inventory & Quality Control
- Regulatory Compliance
- Internal / External Communication
- Consultation Services
- Performance Evaluation
- Staff Training & Development
- Team Building & Leadership
Certification
- Buffalo Wild Wings / Inspire Brands Manager Basics, AGM Role-Specific Training
- ServSafe Food Protection Manager, ServSafe Alcohol, ServSafe Allergens, Illinois BASSET
Additional Experience
- Hucks Convenience Stores | Area Retail Store Manager – Loves Park, Rockford, IL
- Lifetouch, Inc. | Digital Imaging & Pre-Press Technician – Freeport, IL
- Ala Carte Entertainment | Restaurant / Night Club Consultant & Sr. Manager – Schaumburg, IL
- Popeye’s | Multiple Roles – Lake Geneva, WI
Timeline
Corporate Management Trainee
Hoogland Foods
11.2023 - 01.2025
General Manager
Woodfire Tavern and Steak House
04.2023 - 10.2023
Carson’s Ribs Senior Management
08.2021 - 11.2022
ZaZa Cucina General Manager
12.2020 - 07.2021
Training Assistant General Manager/Training Manager
Buffalo Wild Wings / Inspire Brands
08.2020 - 11.2020
Operations Manager & Area Director Trainee
WeEat Group (Bulldog Ale / M&A Burger / Burnt Pizza / Honey Berry / Goat & Vine)
07.2019 - 01.2020
Operations Manager & Business Consultant
Popeye’s on Lake Geneva (formerly Popeye’s Galley & Grog)
01.2019 - 06.2019
Inbound Sales Team Manager & Educator
West Telemarketing
01.2004 - 01.2007
General Manager
Club Divine
01.2000 - 01.2004
General Studies - Restaurant Management & Music
University of Wisconsin-Stout