Patrick L. Cole
Harrison
Summary
Dynamic management professional with a proven sales record in financial services, excelling in team leadership and customer satisfaction. Expertise in strategic planning and operational efficiency drives measurable growth. Committed to fostering a motivated team environment while delivering exceptional service and achieving organizational goals.
Overview
38
38
years of professional experience
Work History
Loan Officer
Eagle Loan Company of OH INC.
05.2014 - Current
- Underwrote, booked, and closed loans, addressing delinquent accounts to minimize risk.
- Evaluated loan applications to determine eligibility and risk factors.
- Guided clients through loan options and application processes.
- Reviewed credit reports and financial documents for accuracy.
- Completed management training program to strengthen leadership capabilities.
Universal banker, office manager, and teller
US Bank
07.2010 - 05.2014
- Currently enrolled in Mortgage Loan Officer in Training 3 month course
- Sold and maintained bank products, enhancing customer satisfaction and retention.
- Direct the daily operations of the team
- Planned, prioritized, and delegated work tasks, ensuring efficient departmental operations.
- Monitor accuracy of reporting and database information
- Analyze relevant data to determine customer service and sales outputs
- Identified and implemented strategies to enhance service quality and departmental profitability.
- Communicated with management to align on growth initiatives
Crew Leader
United States Department of Commerce
West Chester
01.2010 - 07.2010
- Trained staff of 18 enumerators in procedure, customer service, history, and policy
- Counseled and re-trained staff to address performance issues, enhancing team accountability
- Held daily meetings with staff and supervisors to evaluate progress and address challenges, fostering open communication
- Handled difficult cases including refusals, security, property managers, and non English speakers
- Safeguarded sensitive materials to maintain confidentiality and protect information integrity.
- Approved payroll documents
- Reviewed work for accuracy, ensuring compliance with established standards
Teacher
Meeker Middle School
Kent
01.1997 - 01.2006
Teacher
Nitro High School
Nitro
01.1997 - 01.2002
- Directed high school and middle school instrumental performers
- Hired and trained staff of eight beginning music teachers, fostering their professional development and integration into the program
- Planned and coordinated fundraising activities, generating essential resources for music department initiatives
- Oversaw booster organization with annual budget of $30,000, enhancing community support for music programs
- Managed finances and maintained equipment
- Arranged logistics such as transportation, lodging and meals
- Coordinated publicity for all band activities
Sales/Warranty Administrator
Charleston Lincoln Mercury
Charleston
01.1995 - 01.1997
- Generated revenue by selling new and used cars to clients
- Negotiated with potential buyers, successfully upsold additional features and services
- Prepared all pertinent paperwork for all new and used car sales
- Processed all warranty repair claims by next business day
- Handled and resolved all claim corrections and charge-backs
- Established and maintained relationships with manufacturer’s warranty representatives
- Analyzed problems and identified trends to develop strategies that streamlined the claim process
- Delivered weekly reports to service manager on claim status, highlighting key trends and concerns
Interrogator
US Army
01.1990 - 01.1996
- Russian language and culture 52 week course at Defense Language Institute
- Interrogator and intelligence training at Fort Huachuca, Arizona
- Conducted debriefings and interrogations of sources to gather critical intelligence
- Screened human intelligence sources and documents to identify actionable insights
- Analyzed intelligence data and prepared comprehensive reports for decision-making
- Determined the value and validity of intelligence leads
- Assisted in intelligence support to threat assessments
- Translated written documents and verbal interviews
Manager
Husson’s Pizza
Charleston
01.1994 - 01.1995
- Interviewed, hired, trained, and terminated staff to build a capable team
- Created weekly schedule to ensure adequate staffing and coverage
- Controlled labor costs, product cost, and waste management
- Managed quality control processes to maintain high product integrity
- Maintained safety with proper training in food and equipment safety
- Maintained all equipment to support operational efficiency
- Was able to proficiently run every station of store including food prep, cooking and finances
Camp Director
Charleston Family YMCA
Charleston
06.1988 - 08.1989
- Oversaw the daily workings of a day camp consisting of 100 campers and 25 staff
- Hired, trained, counseled and fired a staff of 25
- Coordinated logistics for transportation, food, and lodging to ensure smooth camp operations
- Secured equipment and supplies for program areas to enhance camper experiences
- Liaised with outside agencies and inspectors for regulatory adherence
- Analyzed budget, prepared dates and rates proposals, met with committee for approval
- Developed marketing plan to increase camper enrollment and community engagement
- Updated parent information booklets and all forms related to the camp
- Cleaned, prepared, and maintained all camp sites
Education
B.A. -
Marshall University
Huntington, WV01-1995
Skills
- Loan underwriting
- Credit analysis
- Risk management assessments
- Regulatory compliance
- Document processing
- Customer relationship management
- Business development
- Customer service-focused
- Team leadership
- Complaint handling
- Effective communicator
- Team leadership
- Staff training
- Team performance management
- Employee engagement
- Performance evaluation
- Performance improvements
- Quality assurance
- Quality assurance controls
- Quality improvements
- Conflict resolution
- Time management
- Workload prioritization
- Multitasking
- Reliable
- Operations management
- Document control
- Report generation
- Invoice processing
- Payroll administration
- Payroll
- Department coordination
- Safety compliance
- Sanitation standards
- Cleaning procedures
- Supply inventory management
- Budget administration
- Cost reduction strategies
- Operational efficiency analysis
- Work scheduling
- Room inspection
- Guest relations
- Performance improvements
- Quality assurance
- Budget administration
- Operational efficiency analysis
Timeline
Loan Officer
Eagle Loan Company of OH INC.
05.2014 - Current
Universal banker, office manager, and teller
US Bank
07.2010 - 05.2014
Crew Leader
United States Department of Commerce
01.2010 - 07.2010
Teacher
Meeker Middle School
01.1997 - 01.2006
Teacher
Nitro High School
01.1997 - 01.2002
Sales/Warranty Administrator
Charleston Lincoln Mercury
01.1995 - 01.1997
Manager
Husson’s Pizza
01.1994 - 01.1995
Interrogator
US Army
01.1990 - 01.1996
Camp Director
Charleston Family YMCA
06.1988 - 08.1989
B.A. -
Marshall University