Patrick leibach
Troy
Summary
Dynamic leader with expertise in staff management and food quality assurance, honed at Burger King. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in inventory management and effective communication, driving team success and operational excellence. Achieved a 20% improvement in service efficiency through innovative workflow strategies. Now looking to branch out towards a career.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager in Training
Burger King
04.2024 - 09.2025
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained new staff on food safety standards and operational procedures.
- Assisted in inventory management, including stock rotation and ordering supplies.
- Implemented procedures to streamline workflow during peak hours.
- Coordinated with management to uphold brand standards and operational guidelines.
- Resolved customer complaints effectively, improving overall guest experience.
Closing Manager
McDonald's
03.2020 - 04.2024
- Supervised closing procedures to ensure compliance with operational standards.
- Trained team members on effective cash handling and reconciliation practices.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Analyzed sales reports to identify trends and adjust closing processes accordingly.
- Streamlined communication between kitchen staff and front-line employees for efficient service transitions.
- Enhanced customer satisfaction by ensuring cleanliness and organization at shift end.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
Shop Worker
Stewart's Shops
04.2021 - 09.2023
- Operated cash register and processed transactions efficiently.
- Maintained cleanliness and organization of store displays and inventory.
- Assisted customers with product inquiries, enhancing service experience.
- Stocked shelves and ensured product availability for optimal sales.
- Implemented safety protocols, ensuring compliance with health regulations.
- Maintained orderly and clean work areas for maximum productivity.
- Excellent communication skills, both verbal and written.
Server
Broadway Dinner
07.2017 - 01.2020
- Delivered exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Managed table assignments and seating arrangements to optimize dining experience and flow.
- Trained new staff on menu offerings, service protocols, and operational standards.
- Collaborated with kitchen team to ensure timely food delivery and adherence to quality standards.
- Cultivated positive relationships with regular patrons, enhancing loyalty and repeat business opportunities.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Carol And Frank Biondi High School
Yonkers, NYSkills
- Staff leadership
- Account management
- Technical skills
- Sales techniques
- Staff management
- Quality management
Certification
- Food Safe Training - 4 years
Timeline
Manager in Training
Burger King
04.2024 - 09.2025
Shop Worker
Stewart's Shops
04.2021 - 09.2023
Closing Manager
McDonald's
03.2020 - 04.2024
Server
Broadway Dinner
07.2017 - 01.2020
High School Diploma -
Carol And Frank Biondi High School