Patrick Leimbek
San Antonio,TX
Summary
Dynamic Service Technician with extensive experience in the healthcare setting, adept at installation and repair of office equipment. Recognized for exceptional customer service and troubleshooting skills, effectively diagnosing issues and implementing repairs in a timely manner. Committed to maintaining peak performance and ensuring client satisfaction through clear communication and attention to detail.
Overview
19
19
years of professional experience
Work History
Service Technician
Sunprint Management
08.2021 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
Hybrid Service Technician
Precision Document Solutions
09.2015 - 08.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Onsite inventory and desktop delivery of toner.
- Controlled inventory for toners and repair parts.
Onsite Service Technician
L2PS Office Machine Specialist
02.2006 - 09.2015
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Worked with different companies, Methodist Hospital’s throughout San Antonio.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Education
High School Diploma -
Winston Churchill High School
San Antonio, TX06.2019
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license and reliable transportation
- Work with minimal supervision
- Troubleshooting skills
- Equipment troubleshooting
- Professional and courteous
Timeline
Service Technician
Sunprint Management
08.2021 - Current
Hybrid Service Technician
Precision Document Solutions
09.2015 - 08.2021
Onsite Service Technician
L2PS Office Machine Specialist
02.2006 - 09.2015
High School Diploma -
Winston Churchill High School
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