Patrick Leonard
Windsor,Missouri
Summary
Solutions-focused, versatile management professional offering comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 12-year career in United States Air Force. Adaptable eductive communicator able to quickly master new roles and technologies to achieve positive results. Currently maintaining a security clearance. Experienced in team management, administrative accountability and supply management. Effectively managed more than $60 billion in equipment and insuring repeated flawless higher headquarters inspections.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Weapons Support Program Manager
United States Air Force
Whiteman Air Force Base, MO
01.2010 - Current
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Monitored progress of programs, using and applying program documents, program directives, and other program material.
- Interacted with internal and external agencies to identify mission needs and requirements.
- Created and presented data using MS Excel spreadsheets, MS Teams and other MS Office tools.
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
- Assessed performance and scheduled equipment required maintenance while maintaining contractual and internal performance requirements.
- Maintained tight production timetables and quality standards to give audiences exceptional offerings.
- Identified and documented deficiencies of equipment and sensitive items, reducing maintenance turnaround time 30%.
- Maintained accountability of classified items through daily inventory, secure storage and proper equipment issuing documentation.
- Instructed and evaluated newly assigned members in performing preventive weapons maintenance.
- Guaranteed strict accountability by safeguarding weapons and ammunition, accounting for equipment valued at $400K.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity (6Sigma White Belt).
- Maintained energy and enthusiasm in fast-paced environment.
- Responded proactively and positively to rapid change during COVID-19.
- Responded to unit requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Trained and provided back up for recently appointed front-line and middle managers.
Closed Beta Tester
ModSquad
Sacramento, CA
09.2019 - 10.2019
- Provided feedback for online gaming performance, measuring qualitative impacts of factors such as latency, download speeds and other network considerations.
- Provided subjective feedback to shape game development by applying personal and third-party taste profiles.
- Collaborated with team members to test multi-player content during quality assurance tasks.
- Wrote and submitted comprehensive bug reports, providing details on factors such as ease of replication, severity and other metrics.
Attractions Cast Member
Disneyland Resort
Anaheim, CA
01.2008 - 01.2010
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Proactively identified and solved complex problems impacting operations management and business direction.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Adhered to basic scripts while utilizing strategic improvisation during performances and while interacting with guests.
- Delivered information to guests on available services, special attractions and general facility layout and accommodations.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Explained and promoted adherence to organizational policies.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
Education
Some College (No Degree) - Military Leadership
Airman Leadership School
Whiteman Air Force Base, MOAssociate of Applied Science - Nuclear Weapons Maintenance
Community College of The Air Force
Montgomery, AL11.2022
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL11.2022
Some College (No Degree) - General Studies
Fullerton College
Fullerton, CAHigh School Diploma -
La Mirada High School
La Mirada, CA06.2007
Skills
- Team leadership and direction
- Documentation proficiency
- Program leadership
- Performance monitoring
- Data Collection & Research
- Supply chain distribution
- Operations management
- Lean / Six Sigma
- Information Protection / Data Classification
- Professional writing
- Software Documentation
- Customer and personnel training
Accomplishments
- Supervised team of 38 military members.
- Achieved Supervisor of the Quarter through effectively helping with planning and executing COVID-19 personnel management and operations scheduling.
- Achieved Eagle Scout Rank with the Boy Scouts of America by completing rank requirements with accuracy and efficiency.
Certification
- 6Sigma White Belt Training - Nov 2021
Hobbies
- Supporting non-profit organizations such as Border Collie Rescue of California.
- Learning foreign languages such as French, German, and Farsi.
Timeline
Closed Beta Tester
ModSquad
09.2019 - 10.2019
Weapons Support Program Manager
United States Air Force
01.2010 - Current
Attractions Cast Member
Disneyland Resort
01.2008 - 01.2010
Some College (No Degree) - Military Leadership
Airman Leadership School
Associate of Applied Science - Nuclear Weapons Maintenance
Community College of The Air Force
Associate of Arts - Business Administration
American InterContinental University
Some College (No Degree) - General Studies
Fullerton College
High School Diploma -
La Mirada High School
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