Microsoft Office
Patrick Leong
Associate Director Of Operations
Pasadena,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude. Proficient in using independent decision-making skills to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Associate Director
Crossroads, Inc.
Claremont, CA
01.2021 - Current
- Supported organization's growth through strategic planning and process development.
- Formulated analysis assessments to make informed decisions on vital organization projects
- Implemented project management techniques to overcome obstacles and increase productivity.
- Managed daily operations, not limited to purchasing, marketing, bookkeeping and payroll.
- Spearheaded design and implementation of organizations' revamped website.
Accounting Staff Member
Workforce Enterprises Staffing Agency
Ontario, CA
02.2018 - 12.2020
- Managed tax submissions and made sure all information complied with regulations.
- Reconciled and produced federal and state tax documents for corporate and internal customers.
- Used Avionte software to compile and analyze data, providing insight into performance, operations and cash flow to CFO.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
Customer Service Representative
Maxman, Inc.
Los Angeles, CA
08.2013 - 01.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and provided backup support for organizational leadership.
Operations Manager
Panasiatic Solutions
Bacolod City, Philippines
02.2013 - 07.2013
- Managed KPIs: Quality of Customer Service, Product Knowledge and Resolution and Productivity
- Utilized data-driven reports to analyze OFIs, create and action plans and track results
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Create strong Support teams that are in alignment with operational needs and requirements
- Devised processes to boost long-term business success and increase profit levels.
Training Manager
Panasiatic Solutions
Bacolod City, Philippines
07.2010 - 01.2013
- Managed KPIs: Comm Skills, Product Knowledge and Resolution, Customer Service
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Assisted in development of employee assessments to measure training value.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
Education
Bachelor of Science - Electronics And Communications Engineering
University of St. La Salle
Philippines 06.1999 - 03.2004
Skills
Operations management
Strategic planning
Coaching and mentoring
Data Analytics
Key relationship management
Business administration
Software
Avionte
Chronos
Todoist, TeuxDeux
Certification
Electronics and Computer Tech Certification
Timeline
Associate Director
Crossroads, Inc.
01.2021 - Current
Accounting Staff Member
Workforce Enterprises Staffing Agency
02.2018 - 12.2020
Electronics and Computer Tech Certification
12-2016
Customer Service Representative
Maxman, Inc.
08.2013 - 01.2018
Operations Manager
Panasiatic Solutions
02.2013 - 07.2013
Training Manager
Panasiatic Solutions
07.2010 - 01.2013
Bachelor of Science - Electronics And Communications Engineering
University of St. La Salle
06.1999 - 03.2004