Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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Patrick Leong

Associate Director Of Operations
Pasadena,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude. Proficient in using independent decision-making skills to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
1
1
Certificate
1
1
Language

Work History

Associate Director

Crossroads, Inc.
Claremont, CA
01.2021 - Current
  • Supported organization's growth through strategic planning and process development.
  • Formulated analysis assessments to make informed decisions on vital organization projects
  • Implemented project management techniques to overcome obstacles and increase productivity.
  • Managed daily operations, not limited to purchasing, marketing, bookkeeping and payroll.
  • Spearheaded design and implementation of organizations' revamped website.

Accounting Staff Member

Workforce Enterprises Staffing Agency
Ontario, CA
02.2018 - 12.2020
  • Managed tax submissions and made sure all information complied with regulations.
  • Reconciled and produced federal and state tax documents for corporate and internal customers.
  • Used Avionte software to compile and analyze data, providing insight into performance, operations and cash flow to CFO.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.

Customer Service Representative

Maxman, Inc.
Los Angeles, CA
08.2013 - 01.2018
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Cross-trained and provided backup support for organizational leadership.

Operations Manager

Panasiatic Solutions
Bacolod City, Philippines
02.2013 - 07.2013
  • Managed KPIs: Quality of Customer Service, Product Knowledge and Resolution and Productivity
  • Utilized data-driven reports to analyze OFIs, create and action plans and track results
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Create strong Support teams that are in alignment with operational needs and requirements
  • Devised processes to boost long-term business success and increase profit levels.

Training Manager

Panasiatic Solutions
Bacolod City, Philippines
07.2010 - 01.2013
  • Managed KPIs: Comm Skills, Product Knowledge and Resolution, Customer Service
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Assisted in development of employee assessments to measure training value.
  • Conducted research and analysis of learning needs of employees to develop targeted training programs.

Education

Bachelor of Science - Electronics And Communications Engineering

University of St. La Salle
Philippines
06.1999 - 03.2004

Skills

    Operations management

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Software

Microsoft Office

Avionte

Chronos

Todoist, TeuxDeux

Certification

Electronics and Computer Tech Certification

Timeline

Associate Director

Crossroads, Inc.
01.2021 - Current

Accounting Staff Member

Workforce Enterprises Staffing Agency
02.2018 - 12.2020

Electronics and Computer Tech Certification

12-2016

Customer Service Representative

Maxman, Inc.
08.2013 - 01.2018

Operations Manager

Panasiatic Solutions
02.2013 - 07.2013

Training Manager

Panasiatic Solutions
07.2010 - 01.2013

Bachelor of Science - Electronics And Communications Engineering

University of St. La Salle
06.1999 - 03.2004

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Patrick LeongAssociate Director Of Operations