Patrick Lessard
Enfield
Summary
Dynamic Parts Manager at Boat Works with a proven track record in inventory management and sales growth. Expert in pricing strategies and upselling techniques, I excel in building strong customer relationships and leading teams to achieve operational excellence. My technical expertise in vehicle parts ensures optimal service delivery and profitability.
Overview
14
14
years of professional experience
Work History
Parts Manager
Boat Works
South Windsor
07.2025 - Current
- Inventory Management: Maintaining optimal stock levels, tracking inventory, and managing the ordering process for replacement parts.
- Staff Management: Supervising and motivating the parts department staff.
- Customer Service: Assisting customers with parts selection and purchases, and resolving any parts-related issues.
- Supplier Relations: Negotiating with vendors for the best prices and timely delivery of parts.
- Sales and Profitability: Boosting sales of parts, managing inventory costs, and ensuring efficient operations to maximize profitability.
- Special Orders: Handling special orders for unique or hard-to-find parts.
- Collaboration: Working closely with other departments like service and sales to ensure smooth operations.
- Warranty and Service Support: Managing warranty claims and service-related parts issues.
- Technical Expertise: Possessing strong knowledge of vehicle parts and repairs.
- Administrative Tasks: Maintaining records, managing documentation, and ensuring compliance with company policies.
Manager
Family Bike
East Longmeadow
07.2024 - 05.2025
- Developed interactions with current and potential consumers to identify visit goals.
- Explained product features and benefits tailored to consumer needs.
- Collected consumer information to drive upselling opportunities.
- Monitored market trends to optimize inventory of top-selling products.
- Managed distributor budgets while tracking growth against previous buying/selling metrics.
- Recruited and trained employees according to established systems.
- Executed opening, closing, and daily retail operations efficiently.
- Supervised staff to ensure exceptional customer service experiences.
- Coordinated inventory management for bike parts and accessories.
Site Supervisor
Maynard Construction
Barnstead
04.2022 - 04.2024
- Directed excavation teams for residential and commercial projects, managing employees and subcontractors.
- Supervised daily construction operations, ensuring strict adherence to safety regulations.
- Coordinated project schedules with builders, maintaining up-to-date progress reports.
- Facilitated transfer of heavy machinery between sites in Massachusetts and New Hampshire.
- Secured materials from cost-effective suppliers to meet budget constraints.
Retail Store Manager
Gunstock Mountain Resort
Gilford
10.2022 - 12.2022
- Developed interactions with current and potential consumers to assess visit objectives.
- Implemented visual merchandising standards to elevate product displays.
- Trained staff on customer service best practices, enhancing overall team performance.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Explained product and service features tailored to consumer needs, driving sales.
- Collected consumer information to identify upselling opportunities effectively.
- Tracked market trends to optimize inventory of top-selling products while minimizing overhead.
- Managed budgets from various distributors and analyzed growth metrics from previous years.
Carpenter
Kitchen Counsel
Springfield
03.2019 - 04.2022
- Residential remodeling carpenter specializing in kitchens, bathrooms, basements and more
- Communicate thoroughly and effectively with client and owner to ensure tasks are completed in timely manner and on budget
- Manage projects from start to finish and make necessary adjustments to plans on-site
Sales Manager
Competitive Edge Ski and Bike Inc
East Longmeadow
03.2014 - 03.2019
- Facilitated interactions with current and potential consumers to uncover visit goals.
- Explained product features and benefits tailored to consumer needs.
- Collected consumer information to identify opportunities for upselling.
- Monitored market trends to strategically order top-selling products, minimizing overhead.
- Managed distributor budgets and tracked growth using historical buying and selling data.
- Recruited and trained employees based on established systems.
- Executed opening and closing procedures alongside daily retail operations.
Sales Associate
Colorado Ski and Bike
West Springfield
08.2013 - 03.2014
- Engage each consumer and use qualification techniques to best suit the needs of the individual
- Obtain industry specific information and product knowledge to stay on top of changing market trends
- Understand technical and mechanical specifications to inform customer of potential safety hazards
Territory Sales Representative
W.W. Grainger
Springfield
03.2013 - 07.2013
- Maintain existing accounts through personal relations and acquire new acquisitions by cold calling prospect accounts
- Understand multiple industries in the Maintenance/Repair/Operations fields to find solutions that best suit the business' needs
- Produce immediate sales as well as increase monthly sales goals in territory
Business Development Coordinator
Northampton Chrysler Dodge Jeep Ram
Northampton
01.2013 - 03.2013
- Implement and maintain dealer management/customer retention management and inventory management systems
- Ensure staff is up to date on changes made in these systems and are communicating with consumers effectively
- Reach individual and company sales goals monthly
- Connect to consumers through local/social media resources by creating and maintain relations in person over the telephone, through the internet
Assistant Manager
Bike Barn
Manchester
07.2011 - 01.2013
- Build customer relations in family business to ensure maximum customer satisfaction through product knowledge, excellent service and competitive pricing
- Track and obtain industry specific knowledge to produce immediate sales
- Follow market trends to ensure the demand is met with proper supply
- Retail operations
Education
Associate of Applied Science - Criminal Justice
Holyoke Community College
Holyoke, MASkills
- Carpentry and construction
- Sales and account management
- Data entry and cold calling
- Microsoft Office proficiency
- Property management and customer service
- Sales management and business development
- Pricing strategies and upselling techniques
- Recruitment and talent acquisition
- Project management and team leadership
Personal Information
Authorized To Work: US
Timeline
Parts Manager
Boat Works
07.2025 - Current
Manager
Family Bike
07.2024 - 05.2025
Retail Store Manager
Gunstock Mountain Resort
10.2022 - 12.2022
Site Supervisor
Maynard Construction
04.2022 - 04.2024
Carpenter
Kitchen Counsel
03.2019 - 04.2022
Sales Manager
Competitive Edge Ski and Bike Inc
03.2014 - 03.2019
Sales Associate
Colorado Ski and Bike
08.2013 - 03.2014
Territory Sales Representative
W.W. Grainger
03.2013 - 07.2013
Business Development Coordinator
Northampton Chrysler Dodge Jeep Ram
01.2013 - 03.2013
Assistant Manager
Bike Barn
07.2011 - 01.2013
Associate of Applied Science - Criminal Justice
Holyoke Community College
Similar Profiles
Matthew TootleMatthew Tootle
Laborer at Nye Boat WorksLaborer at Nye Boat Works
Byron RamsayByron Ramsay
Marine Painter at Cracker Boy Boat WorksMarine Painter at Cracker Boy Boat Works
Norman LewisNorman Lewis
Marine Travel Lift Operator at Snead Island Boat WorksMarine Travel Lift Operator at Snead Island Boat Works
Keyonshae MitchellKeyonshae Mitchell
Quality Specialist/ Trainer at Waker SCMQuality Specialist/ Trainer at Waker SCM
Jane KNIGHTSJane KNIGHTS
Team Manager at Department of Families, Fairness and HousingTeam Manager at Department of Families, Fairness and Housing