Patrick Lewis
Orlando
Summary
Results-driven sales and account management professional at GolfNow with experience managing one of the organization’s most diverse client portfolios, partnering with golf courses and simulator facilities across multiple markets. Skilled in consultative sales, new business development, and strategic account management, with a proven ability to grow revenue and expand product adoption through data-driven insights and tailored solutions. Adept at leveraging platforms such as Salesforce and Tableau to identify growth opportunities, optimize pricing strategies, and improve partner performance. Seeking to leverage strong industry expertise and relationship-driven sales experience to drive market growth and team success as a Market Sales Manager within Versant Media.
Overview
4
4
years of professional experience
Work History
Customer Success Manager
GolfNow
Orlando, Florida
09.2024 - Current
- Administered comprehensive support for a client base of 70+, driving engagement and loyalty in one of the most extensive customer success manager portfolios nationwide
- Facilitated strategic discussions with partners to optimize marketing initiatives and improve operational efficiency
- Facilitated growth of client portfolio through strategic onboarding of both green grass courses and simulator facilities
- Cultivated enduring partnerships with golf course operators through personalized account management solutions, driving increased client loyalty
Customer Success Specialist, GolfNow Sales
NBC Sports Next
Orlando, Florida
02.2024 - 09.2024
- Successfully managed a portfolio of up to 100 golf course clients simultaneously, ensuring optimal satisfaction and retention
- Conducted consultative meetings with partners to enhance marketing effectiveness, profitability, and efficiency
- Drove adoption of the complete product catalog, effectively encouraging upselling opportunities
- Collaborated with National Sales Manager to conduct prospect meetings, contributing to new business development
Revenue Specialist, Business Services
NBC Sports Next
Orlando, Florida
05.2023 - 02.2024
- Successfully managed daily inventory across multiple distribution channels for golf courses around the United States
- Implemented proactive and responsive dynamic pricing strategies, increasing profitability and competitiveness
- Consulted with clients, effectively influencing adoption of optimal revenue management strategies
- Actively participated in team meeting and projects, fostering a collaborative and innovative work environment
- Contributed to $10M+ online sales for my 38 courses in 2023
- Proficiently utilized SalesForce and Tableau for effective data management and visualization in daily operations
Intern, GolfNow Sales
NBC Sports Next
Orlando, Florida
01.2023 - 04.2023
- Collaborated with golf courses in Florida to assist with technology solutions aimed at improving operational efficiency and increasing profitability
- Developed and updated employee learning materials for onboarding, ensuring effective training for new hires
- Organized and facilitated internal competitions to promote team-building among employees across the country
- Conducted detailed audits of golf course F&B purchases, identifying areas where cost-saving measures could be implemented to drive financial performance
Intern, Marketing
SmartRent
Scottsdale, Arizona
05.2022 - 08.2022
- Worked with several different teams within marketing department (content, brand/design, events, social media, product)
- Curated and published blog posts for public website, used by respective sales teams in the field
- Collaborated in the curation of these pieces with both content teams, director of corporate communication, and sales executives
- Designed and assisted in implementation of social media calendars with head of department
Education
Bachelor of Arts - Business Management
Rollins College
Winter Park, FL05.2023
Skills
- Customer account management
- Customer relationship building
- Customer retention
- Client relations
- Customer advocacy
- Strategic planning
- Revenue growth
- Proficient in SalesForce
- Inter-department collaboration
- Schedule management
- Report analysis
- Team building
Timeline
Customer Success Manager
GolfNow
09.2024 - Current
Customer Success Specialist, GolfNow Sales
NBC Sports Next
02.2024 - 09.2024
Revenue Specialist, Business Services
NBC Sports Next
05.2023 - 02.2024
Intern, GolfNow Sales
NBC Sports Next
01.2023 - 04.2023
Intern, Marketing
SmartRent
05.2022 - 08.2022
Bachelor of Arts - Business Management
Rollins College