Patrick Liberg
Twin Lakes,USA
Summary
Encouraging General Manager and analytical problem solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship building skills. Confident using decision making skills and judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
General Manager
Geneva Lakes Vacations
03.2022 - Current
- Oversee day to day operations of business.
- Hiring-recruiting, job posting, interviewing, on-boarding
- Management of High Ticket Reservations (80K+)
- Create company yearly Budget & manage P&L
- Issue Monthly Owner Statements & payouts
- Streamlined all Purchasing & handle vendor negotiations.
- Property Licensing (State & Local)
- Community Networking with local businesses, tourism board, and real estate agents
- Revenue Management and implementation of Dynamic Pricing
- Started with 72 Properties in March 2022. Manage 140 as of today
- Oversee operations of 140 units across three counties. (Full Occupancy of 1400 people in house at one given time across 140 homes.)
- Property Management
- Lead for Luxury Division (3+million dollar homes)
- Launched 1st Airbnb Luxe Home in Wisconsin
- Switched PMS to further increase sales and higher listing optimization
- Rebranded company to Geneva Lakes Vacations
- Launched In-House Linen Program to reduce vendor costs and increase in-house profit.
- Advocate with local municipalities to establish rental regulations
- Enforce high rental standard guidelines and guest satisfaction which resulted in Airbnb Superhost & VRBO Premier Host 2 years and counting!
- Increased YOY Profit 2022 31.86% 2023 39.58%
- Increased YOY Cleaning Profit 2022 8k 2023 $52K
- 2024 is up 26% YTD from 2023
- Implemented new revenue generating streams to increase further profit
- Increased direct bookings from 5% to 30% with launch of new website
- Launched private label branding of coffee and wine for increased guest satisfaction & brand awareness
- Established relationships with Insurance & Hospital Housing Reps to fill long term rentals for their clients and traveling nurses/doctors
- Market and fill long term rentals during off season
- Sourced and secured contracts with 19 (YTD) local, small independent cleaning companies
- Added 4 VA’s located in Florida, South Africa, & Thailand-24/7/365 after hour coverage (17% increased bookings afterhours)
- Added Full Time Revenue Management to oversee portfolio
Wisconsin Operations Manager
Suburban Laboratories, Inc.
07.2014 - 03.2022
- Account Manager for WI and IL clients managing yearly revenue of 1+ million in projects.
- Manage Wisconsin facilities & employees both on-site and remote.
- Worked with local and federal regulatory Government agencies and communicating at all levels. (WI DNR, IEPA, DATCP, U.S. EPA)
- Recruiting, hiring, training, & internal growth development
- Client Service & Client Retention
- Business Development w/yearly goal of 400K new revenue
- Worked alongside municipalities, consultants, and contractors to ensure timely and accurate on time results are delivered for their testing projects
- Coordinated and scheduled sampling projects
- Assisted with large sampling projects
- Helped build out Mequon location and consolidated two locations into one
- Reviewed Data and submitted final data to WI DNR and DATCP on timely manner
Store Manager
Aurelio's is Pizza Franchise, Ltd.
02.2012 - 07.2014
- Set store schedules based on forecasted business levels and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment
- Hiring, Training, & Payroll
- P&L reporting
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed 3 locations
- Adhere to franchise brand standards
- Maintain high standards and push out only quality products
- Managed Team consisting of 6 Assistant Managers, in addition to 20+ part time employees and 1099 contractors
General Manager
Burger King Corporation
04.2009 - 02.2012
- Certified Corporate Trainer for 9 locations
- Assisted as acting District Manager when out on leave
- Recruiting, interviewing, & training employees.
- P&L
- Drop in inspections to ensure restaurants are adhering to franchise & brand standards
- Scheduling with max 20% labor costs
- Daily and weekly inventory on COGs
- Trained new location teams prior to their location opening
- Oversee day to day operations
- Ordering of product based on store levels needs
- Customer relations to ensure positive experience
- Promote positive work environment
Education
High School Diploma -
Community High School District #94
Geneva, IL01.2007
Skills
- Business Development
- Customer Relationship Management
- Customer Retention
- Project Management
- P&L Management
- Skilled negotiator
- Operations Management
Timeline
General Manager
Geneva Lakes Vacations
03.2022 - Current
Wisconsin Operations Manager
Suburban Laboratories, Inc.
07.2014 - 03.2022
Store Manager
Aurelio's is Pizza Franchise, Ltd.
02.2012 - 07.2014
General Manager
Burger King Corporation
04.2009 - 02.2012
High School Diploma -
Community High School District #94
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