Patrick Lien
La Vista,NE
Summary
Experienced System Administrator with 25 years of progressive advancement within the Information Technology field. Demonstrates a proven track record of facing challenges with focused and effective problem solving skills. Possesses the ability to work both independently and as a team player to accomplish company objectives.
Overview
24
24
years of professional experience
Work History
SCCM Administrator
Foundever
01.2014 - 01.2024
- Responsible for patching and compliance globally for over 100k workstations
- Responsible for Feature Update deployments and monitoring, including remediation of workstations that have EOL Windows 10 build versions
- Collaborated with SCCM Architects to design and build the Microsoft patch environment within the SCCM platform
- Work with technicians at remote facilities to troubleshoot issues and remediate low compliance percentages
- Creating and testing software deployments to global endpoints using MECM
- Creating images and supporting remote technicians with pxe and imaging issues
- Trained new MECM administrators on the entire patching process, including change management, exceptions, downloading, setting up Software Update Groups and deploying to pilot testing and production collections
- Helping sites prepare for internal and external client audits and attending audit conference calls to speak to policies and processes for patching
- Researched and incorporated a 3rd party patch management vendor into MECM
- Supported antivirus across APAC and Americas regions, initially with Symantec Endpoint protection, then with Cisco Secure Endpoint
Server Engineer
Sitel
12.2012 - 12.2014
- Setup new servers, both hardware and OS build out
- Standardized patch deployment using WSUS for 50 regional sites in APAC and Americas, both server and workstations
- Patched approximately 45,000 workstations and servers each month and provided compliance reporting to remote technicians
- Performed troubleshooting on servers for patch compliance issues
- Provided support for remote call center technicians with Active Directory and Group Policy.
Global IT Security Manager
Sitel
11.2010 - 12.2012
- Primary responsibilities include antivirus and patching compliance globally for over 43k workstations and servers, resulting in reduced overall environmental vulnerabilities.
- Work with remote technicians to troubleshoot issues and remediate low compliance percentages and virus outbreaks.
- Prepare weekly metrics covering Microsoft “end of support” operating systems, virus and network threat incident counts, antivirus definition compliance and Microsoft patch deployment compliance.
- Provide risk analysis based on alerts across major vendors; Microsoft, Cisco, Oracle, Adobe
- Member of committee outlining global policies, processes, and standards.
IT Manager
Sitel
04.2007 - 11.2010
- Manage 4 regional managers and 32 technicians across 30 locations totaling 15,000 workstations
- Responsible for hardware, operating systems, software applications, antivirus and security patches and updates for 30 sites across North America
- Member of a team that jointly creates policies related to workstation updates, antivirus, disaster recovery and security
- Responsible for IT asset tracking, reallocation, and recycling
- Provide project management and project implementation, from small projects involving an expansion of 10 agent workstations to new site setup and site closures
- Led the team that succeeded in reducing the overall virus and malware incidents across the US sites and was recognized as the benchmark to which other global regions were held accountable.
IT Manager
Sitel
01.2000 - 04.2007
- Responsible for all aspects of PC and LAN support for remote facilities, including users on and off-site
- Managed technical support staff, both local and remote
- Participated in the project planning and successfully implemented a large government contract which included 1600 workstations across 6 geographically dispersed facilities
- Provided budget information as pertains to the hardware, software, licenses and support of workstations and servers
- Maintained 99% uptime for call floor workstation environments in call centers across the US
- Researched, purchased, and developed a help desk solution for US sites
- Integrated this service at remote sites which allowed for tracking, troubleshooting and the ability to generate reports for SLAs and technician time
- Planned, forecasted costs, coordinated with vendors, and allocated internal resources to close down numerous facilities across North America.
Education
Some College (No Degree) - Middle School Teaching
University of Nebraska, Omaha
Omaha, NESkills
- System Center Configuration Manager expertise
- Patch Management
- Compliance Management
- Operating system deployment
- Task sequence creation
- Reporting and analytics
- System Administration
- Software Deployment
- Active Directory integration
- Group Policy Management
- Windows Server administration
- Endpoint protection
- Inventory management
- Remote control
- Incident Management
Timeline
SCCM Administrator
Foundever
01.2014 - 01.2024
Server Engineer
Sitel
12.2012 - 12.2014
Global IT Security Manager
Sitel
11.2010 - 12.2012
IT Manager
Sitel
04.2007 - 11.2010
IT Manager
Sitel
01.2000 - 04.2007
Some College (No Degree) - Middle School Teaching
University of Nebraska, Omaha
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