Patrick Light
Manchester,UK
Summary
Adaptive and capable administrator with a professional background in customer service, casework, and human resource management. I am a highly motivated self-starter who excels in dynamic professional environments with demanding targets and strict deadlines. I have proven my leadership capabilities, communication skills, and strong attention detail during my public and private sector experience.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work history
Pathway Coordinator
Clinical Partners
11.2020 - 05.2025
- Oversee administration of Autism and ADHD Right to Choose pathway
- Analysis of patient appointment data via Excel reporting tools for presentation to management team and external NHS clients
- Establishing connections with NHS ICB services to initiate invoicing for Right to Choose pathway
- Monitoring of invoice information for all ICB clients
- Administer manageable work load for booking staff amidst high volume of patient referrals
- Collaborate with operation team to ensure prompt return of assessment reports and ensure smooth patient journey
- Create and review Work Instructions for booking, inputting and invoice data
- Evaluate current work processes to examine and improve problem areas
- Escalation point for complex patient queries, safeguarding concerns and complaints
- Joined as sole member of Right to Choose department
- In previous role as Patient Administrator Booked appointments via phone in high volume, input patient data and liased with GP and internal clinicians for any patient queries. Onboarding/Training new staff to adhere to NICE and GDPR guidelines amidst busy work environment
Administrative Officer
Rural Payments Agency-York
York, UK
11.2018 - 11.2019
- Administrating and processing annual claims for long term agreements, amending agreements when necessary
- Management and administration of payment agreements and appeal processes
- Identified, proposed, and lead the implementation of management solutions to increase the workflow and improve the efficiency of my team
- Daily customer support and relationship through multiple communication channels to identify problems and implement solutions to administrative issues, appeals and all other queries
- Oversight and correction of discrepancies between complex internal databases and claims
- Onboarded, trained and managed new recruits on the use of technology, effective customer etiquette, and efficient administrative procedure
- Promoted to first point of contact for queries between my team and senior management
- Managed information flow between several government departments as part of complex administrative procedure
- Consistently met my performance targets while working in a high-pressure environment with constantly changing priorities
Culture Editor
York Vision
09.2017 - 03.2018
- Responsible and oversight of all publications to ensure quality control of print and online content for Student newspaper
- Recruited and managed contributors from the student body at career fairs
- Developed and implemented the new layout of the print edition
Education
Master of Arts -
University of York
York, YorkBaccalaureate - undefined
European School of Brussels II
Skills
- Time management
- Staff training
- Case management
- Dissertations at under and postgraduate level
- Project leadership
- Professional phone etiquette
- Data analysis
- Copywriting & editing
- Proficient in Microsoft Office
Timeline
Pathway Coordinator
Clinical Partners
11.2020 - 05.2025
Administrative Officer
Rural Payments Agency-York
11.2018 - 11.2019
Culture Editor
York Vision
09.2017 - 03.2018
Baccalaureate - undefined
European School of Brussels II
Master of Arts -
University of York
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