Patrick Lipscomb
Toledo,OH
Summary
A self-motivated and customer-focused professional with a demonstrated background across customer service, operations, and office administration. Proven ability to work independently and maintain self-motivation on a daily basis to achieve goals, while ensuring an exceptional customer experience at the forefront. Performs the intake of customer’s requests to conduct a thorough investigation to collect data and information, and make sound decisions that meet the company’s and the customer’s objectives.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Amazon Fulfillment Associate
Amazon.com
12.2021 - Current
- Responsible for receiving and putting away inventory in the corresponding location with detailed reporting
- Receive customer orders and prepare them for shipment by packing and organizing
- Use scanners to read bar codes on boxes and confirm accuracy of items on orders
- View prompts on screens and follow directions for some tasks and troubleshoot problems
- Ensure product meets quality requirements prior to packing and shipping
United Health Care Sales Representative
Teleperformance
10.2022 - 02.2023
- Identify the needs of the customer, recommend policies, and use an insurance sales system to process information provided by customers, during the Annual enrollment period.
Delivery Driver
Paks Logistics/Amazon
10.2021 - 12.2021
- Delivered packages to residences and businesses in a timely and efficient manner
- Maintained accurate delivery logs and paperwork to retain a high customer service rating
Customer Care Agent
ROI Call Center Solutions
04.2021 - 09.2021
- Answered phones and emails from customers to professionally respond to inquiries
- Identified, escalated priority issues, and reported directly to high-level management
- Followed up on complicated customer interactions where required
- Recorded details of customer interactions to create a detailed log of customer interactions for follow up
- Developed rapport with customers, with an upbeat and positive attitude to provide optimal services
Appointment Setter
Erie Construction
11.2020 - 04.2021
- Took inbound phone calls that are responding to company advertising to progress towards scheduling appointments
- Discuss home improvement products based on customer’s project wants and needs
- Set appointments for the homeowners to meet with an in-home sales representative
Office Clerk
U.S. Census Bureau
12.2019 - 11.2020
- Performed administrative and clerical tasks in support payroll, personnel, recruiting, and field operations
- Utilized computers and other devices (such as smartphones and tablets) issued by the Census Bureau to conduct work
Canvasser
Fieldworks
09.2019 - 12.2019
- Each day, required to talk to dozens of voters to get petitions signed, register voters, or get out the vote
- Provided additional voting resources such as timelines and locations of voting stations
Machine Operator
Syncreon
03.2018 - 11.2018
- Performed work in a traditional warehousing type environment to pick parts according to customer order and place parts in work areas for shipping
- Read customer orders, work orders, shipping orders, and documents to determine items to be moved, gathered, distributed, and shipped
- Moved items from bulk containers, racks, shelves, and bins according to a predetermined sequence such as size, type, style, color, and product code
- Filled requisitions, work orders, and requests for materials and other stock items, and placed them in designated areas
- Scanned materials and moved them according to standard work instructions
Quality Control Inspector
The PIC Group
08.2017 - 08.2017
- Examined product primary automotive parts to ensure they meet all standards of presentation and quality
- Maintained a clean and safe work environment to avoid accidental incidents or damaged parts
Customer Service Representative
Aerotek
03.2017 - 05.2017
- Performed customer service by handling all calls from clients to determine insurance eligibility for the 2017 calendar year
- Listened attentively to customer’s wants and needs with insurance to provide tailored product and service offerings
Collection Specialist
Alliance One
10.2016 - 03.2017
- Responsible for collections of outstanding accounts receivable from the existing client base of Frontier Communication and all other aspects of collections
- Resolved customer billing problems and reduced accounts receivable delinquency
- Partnered with customers to understand their situation to offer various repayment options to close debts
Outbound Telesales Representative
Infocision
06.2016 - 09.2016
- Made outbound calls to current and former Time Warner clients to offer upgraded bundled packages and to identify ways to save them money on their current TV, internet, and phone bundle packages
- Modeled a customer first attitude, taking time to respond to customer needs and provide exceptional service
Customer Service Representative III
Maximus
11.2014 - 05.2016
- Provided customer service to existing NYSOH and non-NYSOH applicants and enrollees, as well as to the general public and health care providers regarding public health insurance programs
- Answered caller inquiries regarding topics including coverage questions, benefits questions, enrollments, and disenrollments
Inbound Sales Representative
Time Warner Cable
01.2014 - 11.2014
- Achieved sales objectives through dedicated work ethic and sound business development skills
- Maximized revenue on every sale and built new customers relationships to drive bundle sales
- Set up new customers with packages based on their needs and wants
Member Outreach Advisor
Blue Cross Blue Shield
04.2013 - 12.2013
- Responsible for setting up member meetings for new and current customers to increase memberships
- Performed account management duties including plan changes, contact information adjustments, and customer service
- Explained summary of benefits to each customer to provide a positive service experience
- Sent out forms and kits for customers that requested them
Telecommunications Sales Representative
Verizon
08.1999 - 06.2012
- Developed tailored telecommunications solutions for diverse client needs.
- Negotiated contracts to optimize service offerings and increase customer satisfaction.
- Educated clients on product features, enhancing user experience and retention.
- Utilized CRM tools to track sales pipeline and manage customer relations effectively.
Education
GED - undefined
Hudson High School
Hudson, NYSkills
- Customer Service
- Sales Support
- Team Leadership
- Documentation Reporting
- Process Improvement
- Policies & Procedures
- Inbound & Outbound Calls
- Account Investigations
- Microsoft Office Suite (Word, Excel)
- JavaScript
- Java
- CSS
- HTML5
- SQL
- MySQL
- XML
- Linux
Certification
Driver's License
Payroll & Bookkeeping Certificate from Stautzenberger CollegeTimeline
United Health Care Sales Representative
Teleperformance
10.2022 - 02.2023
Amazon Fulfillment Associate
Amazon.com
12.2021 - Current
Delivery Driver
Paks Logistics/Amazon
10.2021 - 12.2021
Customer Care Agent
ROI Call Center Solutions
04.2021 - 09.2021
Appointment Setter
Erie Construction
11.2020 - 04.2021
Office Clerk
U.S. Census Bureau
12.2019 - 11.2020
Canvasser
Fieldworks
09.2019 - 12.2019
Machine Operator
Syncreon
03.2018 - 11.2018
Quality Control Inspector
The PIC Group
08.2017 - 08.2017
Customer Service Representative
Aerotek
03.2017 - 05.2017
Collection Specialist
Alliance One
10.2016 - 03.2017
Outbound Telesales Representative
Infocision
06.2016 - 09.2016
Customer Service Representative III
Maximus
11.2014 - 05.2016
Inbound Sales Representative
Time Warner Cable
01.2014 - 11.2014
Member Outreach Advisor
Blue Cross Blue Shield
04.2013 - 12.2013
Telecommunications Sales Representative
Verizon
08.1999 - 06.2012
GED - undefined
Hudson High School
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