Patrick Louis
Philadelphia,PA
Summary
IT Specialist adept in leading large scale technology projects from conception to completion. Experienced in installing, maintaining, and providing support for computer systems and networks.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Engineer
NCR Atleos
11.2023 - Current
- Solutions to power the branch and banking experience
- FIRSTLINE MAINTENANCE
- ATM Break & Fix
IT Technician Tier I and Tier II
Ardent Federal Credit Union
05.2021 - 08.2023
- Set up laptops/Desktops with Windows 10/11
- Server, NIC, Switches Configuration
- Support ticketing system as IT support specialist
- Onboarding and Termination user with Active Directory, O365 and use more than 20 banking systems.
Technician / Dell Service Provider
Dell Unisys / Dell Technologies
01.2020 - 07.2020
- Dell Unisys / Dell Technologies have partnered to deliver innovative technology solutions for over 30 years.
IT Support Technician
CompuCom Systems
01.2019 - 01.2020
- Provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise.
IT support specialist
01.2016 - 01.2019
Education
Network -
Community College of Philadelphia
Philadelphia, PA2022
Bachelor's - Mathematics And Computer Science
INUQUA
2005
Institut Francais D'Haiti
ECOLAF, Haiti2004
Skills
- MiExperience installing desktop / laptop hardware equipment in client facing Windows Domain environments
- Benchtop Hardware experience – System upgrade & repair (Storage, RAM, GPU, etc)
- Network printer and peripheral implementation and troubleshooting
- Desktop Application/Software Configuration and Support
- Basic working knowledge of network configuration such as DNS, DHCP, TCP / IP Protocols
- Windows Domain environments (Server 2012 - 2022) - Active Directory (User, Groups, Permissions), Domain Profiles, DNS,
- VoIP Networks training Mitel as Admin
- Windows Operating Systems (Windows 10, 11)
- Microsoft Application Suite Installation & Support - Office 365 Setup & Configuration - Word, Excel, Outlook, Teams
- Wi-Fi Configuration and Support
Certification
Comptia Certified A+ & Network+
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Certified Engineer
NCR Atleos
11.2023 - Current
IT Technician Tier I and Tier II
Ardent Federal Credit Union
05.2021 - 08.2023
Technician / Dell Service Provider
Dell Unisys / Dell Technologies
01.2020 - 07.2020
IT Support Technician
CompuCom Systems
01.2019 - 01.2020
IT support specialist
01.2016 - 01.2019
Network -
Community College of Philadelphia
Bachelor's - Mathematics And Computer Science
INUQUA
Institut Francais D'Haiti