Patrick Hudson

• Performed triage on incoming patients at a 5 bed drop-off center and determined severity of current mental health crisis, and admitted to the crisis stabilization unit (CSU) or referred to appropriate higher level of care required to address the mental health crisis
• Coordinated with medical and paramedical professionals on a 16 bed CSU to provide appropriate input and effectively formulate and implement treatment and behavioral support plans and facilitate establishing and coordinating follow care with outpatient teams
• Enhanced treatment efficacy by collaborating with interdisciplinary teams consisting of social workers, case managers, nurses, medical assistants, nurse practitioners/psychiatrists, peer specialists, and first responders within crisis services to provide comprehensive mental health care.
• Built trust with patients from various cultural backgrounds through culturally competent care practices tailored to individual needs.
• Ensured patient safety by closely monitoring behaviors, administering medications as prescribed, and intervening during incidents of aggression or self-harm.

• Provided technical product support across 27 products specializing in working with priority support, partner accounts, advanced de-escalation, and billing cases
• Led training for newly onboarding advanced tech and de-escalation agents, including live practice call and chat monitoring, peer to peer mentoring, and interaction reviews to share best practices
• As team POC, drove site wide customer satisfaction through analysis and interpretation of survey results, interaction reviews and live peer to peer coaching sessions
• Actively listened to customers, handled concerns quickly, provided resources and live channel guidance for usability issues and escalated major product issues to product development team
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Developed strong relationships with clients, resulting in repeat business and positive feedback.

• Assisted in training and developing both new and current sales associates in store procedures,merchandising, shipment processing, restocking, markdowns and direct sales
• Helped facilitate more effective communication and teamwork between managers, visuals merchandisers and fellow sales advisors to help drive sales and improve product knowledge
• Increased sales by offering advice on purchases and promoting additional products

• Developed strong assessment and time management skills, while providing primary nursing care to 4-5 patients with acute and chronic cardiac syndromes, including open heart, stent placement and valve replacement surgeries
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Provided patient education related to acute and chronic cardiac and pulmonary diseases, including pre and post-operative open-heart patients, congestive heart failure and COPD patients.

• Completed yearlong Nurse Residency Program
• Developed strong time management skills while caring for 5 to 6 post-surgical patients.
• Facilitated communication between multi-disciplinary healthcare team to improve patient outcomes through hourly rounding and bedside hand-off report.
• Educated patients about fall risk reductions strategies, pain management and post-operative complication reduction measures.
• Assessed, managed and documented management of surgical wounds and drains, pressure ulcers, and ostomies.
• Administered medications via oral, IV, and intramuscular injections and monitored responses
• Contributed to successful department JCAHO accreditation by consistently operating to highest standards of care.

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Administered medications and treatment to 3-4 patients and monitored responses while working with healthcare teams to adjust care plans.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
• Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.

Study Abroad: UNSW - Sydney, Australia - Nursing