Patrick Mace
Stow,OH
Summary
Results-oriented sales management professional with a proven track record of driving strategic business growth, brand and product marketing, and sales profitability. Skilled in building productive client relationships, tailoring effective solutions, and engaging parties throughout the sales cycle. Extensive background in automotive sales, leveraging diverse qualifications and market savvy to achieve sales growth and maximize organizational profitability.
Overview
17
17
years of professional experience
Work History
Branch Manager
Employ-Temps Staffing Services
Cuyahoga Falls, OH
01.2024 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
General Manager/Shift Manager
Paninis Bar and Grill
Twinsburg, OH
08.2010 - Current
- Created, implemented, and revised policies to maintain business flexibility and adaptability in response to changing market dynamics.
- Ensured proper cleanliness was maintained in all areas of the bar and front of house.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Conducted all-encompassing training sessions for employees at every level, including preparation of food, handling finances and undertaking cleaning responsibilities.
- Designed and executed initiatives to optimize team productivity, streamline operations and boost effectiveness.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Finance/Sales Manager
Serra Auto Park
Akron, OH
06.2023 - 01.2024
- Provided assistance to the sales team in organizing documentation and finalizing sales.
- Qualified and approved financing applications while adhering to state laws
- Packaged financial agreements through cross-functional collaboration with controller and title clerk.
- Identified interest rates and loan terms by reviewing and analyzing client credit.
- Boosted profitability by discussing contract terms with multiple financial institutions.
- Collaborated with sales managers and consultants to establish a positive environment, achieving optimal profitability and customer satisfaction.
- Monitored sales figures proactively, to set future goals evaluating performance metrics for efficient strategizing.
Finance Manager
Cascade Auto Group
Cuyahoga Falls, OH
07.2020 - 02.2023
- Qualified financing applications, closed sales contracts, and cross-sold insurance products in adherence to state regulations.
- Worked closely alongside sales managers and consultants to foster a positive atmosphere, resulting in enhanced profitability and high levels of customer satisfaction.
- Identified interest rates and loan terms by reviewing and analyzing client credit.
- Delivered extensive coaching in financial processes and procedures to both newly hired and existing employees.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Emphasized the benefits of dealer financing over cash payments or credit union financing to increase revenue.
Sales Manager/Finance Manager
Ganley Bedford Imports
Bedford Heights, OH
12.2019 - 07.2020
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Maintained professional network of potential clients and business opportunities.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
Finance Manager
Foundation Honda/Motorcars Honda
Cleveland Heights, OH
07.2019 - 12.2019
- Managed revenue strategies and implemented effective sales and customer engagement tactics resulting in a significant expansion of the client base.
- Provided clients with budget management and financial guidance.
- Fostered company growth by cooperating with upper management to create and implement marketing plans in accordance with consumer trends.
- Achieved high levels of customer satisfaction and profitability through effective collaboration.
- Achieved increased service contract penetration to 70%.
- Enhanced after-market sales by effectively presenting additional products to enhance vehicle and ownership experience.
- Established strategies to address changing market environments and Internet technology.
- Generated average of $1,700 in revenue per vehicle.
Sales Manager/Finance Manager
Jay Auto Group
Akron, Ohio
05.2016 - 04.2019
- Collaborated with fellow team members to lead productive sales conversations resulting in increased revenue opportunities
- Brought on board the most suitable candidates through a rigorous recruitment process that involved interviewing, background checks and analysis of added-value benefits
- Facilitated mentorship and training programs to promote productive goal setting and achieve sales targets
- Shared product knowledge and made personalized recommendations to customers
- Conducted staff evaluation sessions facilitating information exchange and generating revenue-relevant input.
- Enhanced team motivation and sales performance by implementing motivating sales competitions and incentives
Branch Leader/Business Development Manager
Belcan Corporation
Cincinnati, OH
09.2007 - 04.2010
- Developed long-lasting relationships with partners and customers.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Exceeded quotas on a consistent basis through new account penetration.
- Planned and developed strategies to enhance sales, service positioning, and territorial market presence.
- Prepared reports and presentations detailing business development activities.
- Continually built new client business within markets by pursuing strategic targets.
- Enhanced customer experience resulting in higher renewal rates, reduced churn, and increased training and support.
Education
Economics
Kent State University
Kent, OHFinancial and Insurance Training
Resource Automotive Group
Chicago, IL2018
Skills
- Contract negotiation/review/drafting
- Computer proficient
- Quick learner
- Microsoft Office
- Time management skills
- Operations management
- Excellent communication
- Compassionate
- Flexible
- Tech-savvy
- Skill building support
- Results-oriented
Timeline
Branch Manager
Employ-Temps Staffing Services
01.2024 - Current
Finance/Sales Manager
Serra Auto Park
06.2023 - 01.2024
Finance Manager
Cascade Auto Group
07.2020 - 02.2023
Sales Manager/Finance Manager
Ganley Bedford Imports
12.2019 - 07.2020
Finance Manager
Foundation Honda/Motorcars Honda
07.2019 - 12.2019
Sales Manager/Finance Manager
Jay Auto Group
05.2016 - 04.2019
General Manager/Shift Manager
Paninis Bar and Grill
08.2010 - Current
Branch Leader/Business Development Manager
Belcan Corporation
09.2007 - 04.2010
Economics
Kent State University
Financial and Insurance Training
Resource Automotive Group
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