Patrick Malone
Baytown,TX
Summary
Insightful, results-driven IT professional with notable success in planning, analyzing and implementing IT solutions in support of business objectives. Hands-on experience leading all stages of system development efforts, including requirement definition, design, architecture and support. Possessing strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
Overview
19
19
years of professional experience
Work History
Senior System Administrator
Turn2 Specialty Companies
10.2019 - Current
- In this role some of my responsibilities include tier 2 & 3 helpdesk, AWS EC2 instance management, scaling and deployment
- All of O365 administration, SharePoint design and administration, License and Billing administration, Azure (Entra)
- Azure AD and On-Prem AD Management
- I drive our department to better detect and prevent security vulnerabilities through simulations from Microsoft 365 Security Center, track and analyze remediation of malware, hunt and block active threat campaigns from affecting our endpoints using KQL hunting.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Manage backup, retention, and testing of backups from AWS, O365 and AD, pushing the backups to multiple locations ensuring business continuity
- Assisting the Network Administrator with deployment of hardware, and software monitoring of remote networks.
- Optimized system security and performance with proactive endpoint changes.
- Worked with users to determine areas of technology in need of improved usability.
Remote Technical Support Specialist
Digital Storm PC
04.2019 - 10.2019
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- We handle all of the backend for RMA and warranty replacements for hardware.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Communicated with clients to verify roots and causes of computer problems.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
Computer Specialist
Michalec Technologies
08.2018 - 04.2019
- Performed troubleshooting to correct computer hardware and software malfunctions.
- I also handle networking issues and repairs which often times require on-sites for our business clients
- I handle quickbooks transactions and the ticketing system to monitor and note everything that has been completed.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Linked computers to network and peripheral equipment.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Set up and maintained user accounts and client access.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Administrative Supervisor
Tri-County Protection & Investigations
10.2017 - 08.2018
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Assisted management with special projects to complete all tasks by deadlines.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Developed and implemented organizational systems to streamline daily operations.
- Installed and monitored access control systems and surveillance systems
Computer Repair Technician
Pacman's Computer Repair
10.2004 - 04.2014
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Refurbished used computers and technological equipment, saving companies money.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for clients.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Executed technology implementation projects with minimal downtimes and business disruptions.
Education
Bachelor’s Degree - Information Technology Cybersecurity
Southern New Hampshire University
Skills
- Microsoft 365 Administration
- SharePoint Designer
- Microsoft Azure
- Intune
- Amazon EC2
- Windows
- Server
- Windows 8
- Windows 10
- Amazon Web Services (AWS)
- Autopilot
- System Updates
- Project Coordination
- Servers Expertise
- Microsoft 365 Defender
- Technical Specifications
- Server Improvements
Timeline
Senior System Administrator
Turn2 Specialty Companies
10.2019 - Current
Remote Technical Support Specialist
Digital Storm PC
04.2019 - 10.2019
Computer Specialist
Michalec Technologies
08.2018 - 04.2019
Administrative Supervisor
Tri-County Protection & Investigations
10.2017 - 08.2018
Computer Repair Technician
Pacman's Computer Repair
10.2004 - 04.2014
Bachelor’s Degree - Information Technology Cybersecurity
Southern New Hampshire University
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