Patrick Manliclic
Oak Forest,IL
Overview
15
15
years of professional experience
Work History
L2 Desktop Support Engineer
Pace Systems/UI Health
Chicago, Illinois
08.2022 - Current
- Provided remote and on-site technical support for a hospital system, consisting of over two dozen clinics and 10,000 employees.
- Coordinated with IT teams, project managers, and vendors to facilitate system upgrades, resolve technical issues, and repair malfunctioning equipment.
- Implemented and deployed essential hospital systems, such as TempTraks, the Hospital ID system, and the Windows 11 OS upgrade.
- Managed daily service requests, incidents, and resolutions through ServiceNow, in accordance with established SLAs and procedures.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Configured and installed new desktop computers, laptops, peripherals, and other IT-related assets in the hospital environment.
Realtor
Century 21 Circle Real Estate
Orland Park, Illinois
01.2020 - 12.2024
- Facilitated property showings and navigated clients through purchasing processes, averaging $200,000 per transaction.
- Managed detailed client databases of multiple individuals through CRM tools to elevate service delivery.
- Facilitated communication among lawyers, lenders, appraisers, and inspectors to ensure smooth transactions.
Retail Sales Manager
J.M.D Sox Outlet
Oak Forest, Illinois
05.2011 - 07.2019
- Oversaw daily operations and inventory management in a high-volume retail environment.
- Diagnosed and resolved issues with legacy SAP sales software and related computer sales hardware.
- Managed and trained team of 8 sales associates to enhance customer service and sales performance.
Education
Bachelor of Arts - History/Teaching of History
University of Illinois At Chicago
Chicago, IL05-2011
Skills
- Healthcare IT background
- Application installation and support
- IT project coordination
- TempTrak
- Troubleshooting and Diagnostics
- User support
- Team collaboration
- MS Office
Timeline
L2 Desktop Support Engineer
Pace Systems/UI Health
08.2022 - Current
Realtor
Century 21 Circle Real Estate
01.2020 - 12.2024
Retail Sales Manager
J.M.D Sox Outlet
05.2011 - 07.2019
Bachelor of Arts - History/Teaching of History
University of Illinois At Chicago