Patrick Mannion

In my role as Training Supervisor within the Information Governance department of the County Manager's office, I meticulously examine the current processes and systems regarding public records requests, both internally within the organization and externally with citizen requestors. This involves conducting thorough evaluations of existing procedures, identifying inefficiencies, and gathering feedback from staff and the public to understand pain points and areas for improvement. By analyzing data and reviewing case studies, I develop strategic solutions aimed at creating a more efficient and transparent culture.

Our goal is to ensure that our public records request process is not only credible and reliable for the general public but also enhances the overall experience for everyone involved. This includes implementing best practices, leveraging technology to streamline operations, and fostering a culture of accountability and openness. By continuously monitoring and refining our approach, I strive to build a system that upholds the highest standards of transparency and efficiency, thereby reinforcing public trust and satisfaction.

Identify problems. Investigate facts. Work with stakeholders. Design solutions.

Conducting thorough investigations and developing strategic solutions to mission-critical issues on a global scale, encompassing regions such as the USA, UK, Austria, Germany, France, Denmark, Sweden, Norway, and Canada. Identifying and addressing process gaps while building strong cross-functional relationships. Collaborating with two global Tier-1 vendors to effectively manage and scale rapid production increases. Facilitating comprehensive training sessions through in-person, virtual, and web-based modalities.

Identify problems. Investigate facts. Work with stakeholders. Design solutions.

Developed a comprehensive range of training initiatives for the Service Operations and Sales groups within the Sales, Marketing & Service division. The primary focus was on enhancing operational efficiency and resolving process issues that were leading to lemon law buybacks and reduced profits. Collaborated with Service Managers to identify communication barriers and created strategic solutions to close critical gaps. Co-created and facilitated an improved Sales training program that emphasized increased test drives and "car as a classroom" sales techniques.

As a member of the Manufacturing Operational Excellence team, I developed a variety of training programs, including Manufacturing onboarding, Safety and Compliance, ISO standards, Non-Conforming Materials, Work Station efficiency, and Dozuki Work Instructions. Contributed to the successful opening of Lucid's first manufacturing facility (AMP-1) in Casa Grande, AZ.

Teach students to Identify problems. Investigate facts. Work with stakeholders. Design solutions.

Provided mission-critical investigative research, content development, and compelling presentations in direct collaboration with Spear's Chairman of the Board and senior product teams for a wide variety of product development and strategic initiatives impacting the entire business's revenue stream. Conducted thorough investigations to develop instructor-led workshops, webinars, and e-learning programs, while managing the creation and distribution of all supporting resources and materials under tight deadlines with minimal oversight. Spear Education is the world's leading provider of dental education, patient education, and practice consulting solutions.

Identify problems. Investigate facts. Work with stakeholders. Design solutions.

Engaged as learning, training and education creator—working with a variety of global brands to conceptualize, create and produce mission-critical sales training programs, stellar product launches, as well as product & brand
articulations across North America. At automätik, we created mind-blowing, memorable and incredibly useful learning and training experiences for our clients. I helped create these experiences for clients such as Acura, Alfa
Romeo, Audi, BMW, Honda, Jaguar, Land Rover, Mini, SubZero Wolf Cove.

Identify problems. Investigate facts. Work with stakeholders. Design solutions.

I taught the elements & principles of Graphic Design, typography, color theory, and relevant design industry technologies to students enrolled in Career & Technical Education programs. I also provided content leadership, assessment & curriculum development district-wide. I had consistent district-leading End Of Course Assessment scores for my subject during my entire tenure.

Teach students to Identify problems. Investigate facts. Work with stakeholders. Design solutions.

At GCC, I taught fundamental design basics and advanced coursework to students enrolled in three different design and media-related degree programs. I taught various software packages such as Adobe Creative Suite for print,
interactive and time-based media, as well as Adobe After Effects for Motion Design and Adobe Premiere Pro for video-based projects.

Teach students to Identify problems. Investigate facts. Work with stakeholders. Design solutions.

I spent several years working full-time for a host of prestigious advertising agencies, design firms, and high technology companies doing Interactive
design, print, corporate brand development, direct advertising, brand advertising, online advertising, corporate website design, and UI / UX design.

Identify problems. Investigate facts. Work with stakeholders. Design solutions.

Partial Client List:
Apple, American Century Investments, AT&T, Banco Crédito Argentino, Barnes & Noble, Bausch & Lomb, Chase, Citibank, Citizens Communications, DLJ Direct, Gateway, IBM, Sprint, State Street Bank, Telephónica, TD
Ameritrade, ToysRUs, Unilever, UPS.
(This section is intended to condense the earliest period of my career into just
one resume entry.)