Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Manager in Training
AutoZone
04.2024 - 07.2024
Enhanced supervisory and leadership abilities by working closely with supervisor.
Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Introduced new methods, practices, and systems to reduce turnaround time.
Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Performed statistical analyses to gather data for operational and forecast team needs.
Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Fostered a collaborative work environment by encouraging open communication among team members and promoting teamwork initiatives.
Shift Leader/assistant General Manager in Training
Taco Bell
08.2023 - 04.2024
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Resolved conflicts between employees to maintain positive and productive work environments.
Trained new employees and delegated daily tasks and responsibilities.
Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Completed cash and credit card transactions accurately using POS software.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Enforced company policies and regulations with employees.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Scheduled staff shifts to secure adequate coverage and productive workflows.
Education
GED -
Lincoln Center
Billings, United States
05.2019
Skills
Quality Management
Staff Leadership
Business Development
Account Management
Innovation Skills
Customer Service
Customer Relationship Management (CRM)
Strategic Planning
Staff Supervision
Inventory Control
Schedule Management
Operations Oversight
Staff Management
Staff Training
Negotiation
Sales Techniques
Business Planning
Employee Mentoring
Positive Attitude
Problem-Solving
Time Management
Excellent Communication
Organizational Skills
Team Leadership
Attention to Detail
Adaptability and Flexibility
Self Motivation
Decision-Making
Active Listening
Professionalism
Hiring and Training
Professional and Courteous
Scheduling and Coordinating
Timeline
Manager in Training
AutoZone
04.2024 - 07.2024
Shift Leader/assistant General Manager in Training