Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Matway

Dexter,Michigan

Summary

I am a dynamic District Manager with over 13years of experience in the quick-service restaurant industry. I have demonstrated expertise in driving operational excellence, optimizing sales performance, and fostering strong team development across multiple locations. Over my career I have a proven track record of exceeding sales targets, improving customer satisfaction, and implementing cost-effective strategies to enhance profitability. Skilled in leadership, strategic planning, and cross-functional collaboration to achieve business objectives. Passionate about delivering exceptional customer experiences while maintaining high standards of quality and efficiency. I started as an in-store worker at the lowest volume store in a 10 store market and have worked hard to become a district manager of 5-6 stores.I have accomplished this by demonstrating strong leadership, hard work, effective communication, and problem-solving abilities. Building a strong and positive culture is of utmost importance to me. My stores have had strong employee retention, and low manager turnover. I have extensive experience and knowledge in both the front and back of house operations. My thorough understanding of inventory, COGS, labor goals, UPKs, sales forecasts, budgets, enables me to effectively communicate to my managers how these can lead to increase in EBITDA. Other administrative skills I have obtained are scouting possible locations for stores, working on partnerships with local businesses and universities, appropriately handling HR issues, working with landlords on building issues, handling unemployment claims, and developing the soft skills a leader needs to be successful.

Overview

12
12
years of professional experience

Work History

Area Manager/Floating Manager

Jimmy Johns Gourmet Subs
Wixom, MI
09.2023 - Current
  • Developed and maintained a positive working environment for all staff members.
  • Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
  • Monitored employee performance, providing feedback and coaching as needed.
  • Conducted regular safety audits to ensure compliance with occupational health standards.
  • Ensured accurate inventory levels through periodic counts and cycle counting.
  • Resolved customer complaints in a timely and professional manner.
  • Provided guidance to team members on proper procedures for handling customer inquiries.
  • Maintained records of team member productivity, attendance, and other metrics related to job performance.
  • Performed daily inspections of equipment to identify potential maintenance issues before they occurred.
  • Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
  • Evaluated the effectiveness of existing processes, making recommendations for improvement when necessary.
  • Trained new employees on policies, procedures, product knowledge, customer service techniques.
  • Managed payroll activities including timesheets submission and approval process.
  • Analyzed sales data from various reports to determine areas where improvements could be made.
  • Enforced company policies while maintaining a fair and consistent approach among staff members.

Area Supervisor

Jimmy Johns Gourmet Subs/Inspire Brands
Ann Arbor, MI
01.2012 - 06.2023
  • Kept areas clean, neat and inspection-ready to comply with product guidelines.
  • Monitored employee work and determined benchmarks for performance indicators.
  • Established area team schedule and planned production.
  • Prepared reports based on documented inventory use and labor hours.
  • Conducted internal audits at 6 sites to verify compliance and standardization of processes across facilities.
  • Conducted internal audits at 6 sites to verify compliance and standardization of processes across facilities.
  • Generated documentation and processed orders.
  • Coordinated inventory transfers with related departments by scheduling materials to be moved to and from warehouse.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Instructed staff on procedures for handling difficult transactions.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Grew revenue by improving sales and service strategies.
  • Opened and closed store at least 2 times per week by balancing cash drawers, preparing daily deposits and confirming all systems and procedures were complete
  • Maintained shipping documentation, manifests and receipts with Macromatix and SSI.
  • Oversaw daily operations in 5 locations with 6-25-strong team.
  • Conducted internal audits at 3 sites daily on a rotating basis to verify compliance and standardization of processes across facilities.
  • Trained, managed and motivated employees to promote professional skill development.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Mentored newly hired staff in upselling techniques to improve sales.
  • Delegated work to staff, setting priorities and goals.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Coached staff on strategies to enhance performance and improve customer relations.

Education

High School Diploma -

Chippewa Valley High School
Clinton Township, MI
05.2006

Some College (No Degree) - Nursing

University of Detroit Mercy
Detroit, MI

Skills

  • Cost reduction
  • Supply chain distribution
  • Reporting skills
  • Project management
  • Driving business growth
  • Leadership development
  • Customer outreach
  • Supervision
  • Basic math
  • Communication
  • Analytical
  • Store growth planning
  • Building brand awareness
  • Creating store processes
  • Risk analysis
  • Program leadership

Timeline

Area Manager/Floating Manager

Jimmy Johns Gourmet Subs
09.2023 - Current

Area Supervisor

Jimmy Johns Gourmet Subs/Inspire Brands
01.2012 - 06.2023

High School Diploma -

Chippewa Valley High School

Some College (No Degree) - Nursing

University of Detroit Mercy
Patrick Matway