Patrick McCardy
Newmarket,NH
Summary
Experienced Engineering Contributor successful at working with all disciplines to accomplish project objectives. Strategic planner, analytical thinker and decisive engineer.
Overview
18
18
years of professional experience
Work History
Sr. INFRASTRUCTURE ENGINEER
LIBERTY MUTUAL INSURANCE COMPANY
Portsmouth, NH
01.2019 - 12.2023
- Administration, configuration, L3 support and development of solutions for Datadog, AppDynamics and New Relic
- Designed and implemented Datadog Snowflake agent in AWS
- Cost Reductions through decommission of aged services and proper monitor configurations
- Collaborated with IT staff to resolve any technical issues that arose during monitoring process.
- Designed and implemented Datadog agents installation across a large Enterprise
- Built out test environments for evaluating new technologies prior to deployment into production systems.
- Resolved escalated customer service requests regarding server availability or application access issues quickly and effectively.
- Constant contribution in cross-functional teams for systems integration projects.
- Ensured compliance with established guidelines for monitoring systems security protocols.
- Provided documentation and service for customers on how to use the monitoring systems effectively.
SYSTEMS ADMINISTRATOR
LIBERTY MUTUAL INSURANCE COMPANY
Portsmouth, NH
10.2011 - 01.2019
- Analytics / Business Intelligence development and presentation and data engineering
- Created, managed and presented reports showing cost overages
- Created SSIS packages for extracting data from various source systems into a staging area for further processing.
- Maintained or updated business intelligence tools, databases or dashboards.
- Implemented best practices related to database design, coding standards, query optimization and error handling strategies.
- Collaborated with stakeholders to define business requirements and analyzed data to develop insights.
- Gathered, filtered, cleansed and transformed large datasets from multiple sources.
- Created visualizations using Power BI to present complex data in an easy-to-understand format.
- Created dashboards, reports and visualizations to present findings to stakeholders.
- Optimized existing SQL queries for improved performance.
USER SUPPORT
LIBERTY MUTUAL INSURANCE COMPANY
Portsmouth, NH
07.2005 - 09.2011
- Provided technical support to end-users via phone, email and in person.
- Assisted with troubleshooting and resolving user issues related to hardware, software, networks, operating systems, applications, peripherals and other technology components.
- Performed user account management including creating accounts, resetting passwords and managing access rights.
- Coordinated with internal teams for resolution of escalated tickets.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Education
Associate of Science, Extension courses in Data Science, Statistics, Computer Engineering -
University of California (Berkeley)
Information Technology -
William Tyndale Academy
Skills
- Microsoft SQL Stack (SSIS, SSAS, SSRS)
- Power BI
- Observability Tools (Datadog, AppDynamics)
- Strong problem solving
- Customer Focus
- Analytical and Critical Thinking
- Interpersonal Skills
- Data Analysis
References
References available upon request.
Timeline
Sr. INFRASTRUCTURE ENGINEER
LIBERTY MUTUAL INSURANCE COMPANY
01.2019 - 12.2023
SYSTEMS ADMINISTRATOR
LIBERTY MUTUAL INSURANCE COMPANY
10.2011 - 01.2019
USER SUPPORT
LIBERTY MUTUAL INSURANCE COMPANY
07.2005 - 09.2011
Associate of Science, Extension courses in Data Science, Statistics, Computer Engineering -
University of California (Berkeley)
Information Technology -
William Tyndale Academy
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