Patrick McCarty
Valrico,FL
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Flying Fox Farm. Skilled in problem-solving and teamwork, adept at leveraging computer skills and emotional awareness to exceed employer expectations. Successfully managed high-volume orders at Jaymer-Q BBQ, showcasing an ability to adapt and thrive under pressure. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact.
Overview
20
20
years of professional experience
Work History
Volunteer
Crisis Text Line
11.2023 - Current
- Assisted with special events and programs.
- Used fast typing skills to communicate in a timely manner
- Used strong interpersonal communication skills to convey information to others.
- Maintained a professional calmness required to help clients, connecting and bringing them to a better head space
Line Cook
Jaymer-Q BBQ
01.2018 - 12.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Line Cook
Zaxby's Chicken Fingers & Buffalo Wings
03.2016 - 01.2018
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Manager
Flying Fox Farm
01.2006 - 03.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Ran day to day operations, ensuring a smooth running farm.
Customer Service Concierge
Albertson's
04.2004 - 01.2009
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided timely feedback to management regarding customer needs and preferences, informing business strategy decisions..
- Collaborated with cross-functional teams to address customer concerns, resulting in better overall service quality.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL01.2013
Associate of Arts - Liberal Arts
Hillsborough Community College
Tampa, FL01.2011
Skills
- Positive Attitude
- Teamwork and Collaboration
- Organized and Efficient
- Attention to Detail
- Computer Skills
- Telephone Etiquette
- Data Entry
- Florida Driver's License
- Active Listening
- Emotional awareness
- Problem-solving abilities
- Able to lift 50 plus pounds easily
Timeline
Volunteer
Crisis Text Line
11.2023 - Current
Line Cook
Jaymer-Q BBQ
01.2018 - 12.2019
Line Cook
Zaxby's Chicken Fingers & Buffalo Wings
03.2016 - 01.2018
Manager
Flying Fox Farm
01.2006 - 03.2016
Customer Service Concierge
Albertson's
04.2004 - 01.2009
Bachelor of Arts - Psychology
University of South Florida
Associate of Arts - Liberal Arts
Hillsborough Community College
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