Patrick McGinley
Ridgewood,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Account Representative
Carahsoft Technology
03.2023 - Current
- Boosted client satisfaction by maintaining excellent communication and promptly addressing concerns.
- Exceeded sales targets through consistent follow-ups and relationship-building with clients.
- Expanded customer base by conducting market research and identifying potential leads.
- Completed transactions for customers and built quoted opportunities.
Customer Service Representative
Hotel Bella Grace
05.2021 - 08.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Helped expedite processing of 50 guests per day.
Education
Bachelor of Science - Business Administration
College of Charleston
Charleston, SC12.2022
Skills
- Department collaboration
- Document Management
- Sales proficiency
- Account Management
Timeline
Account Representative
Carahsoft Technology
03.2023 - Current
Customer Service Representative
Hotel Bella Grace
05.2021 - 08.2021
Bachelor of Science - Business Administration
College of Charleston
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