PATRICK MCKENNA

* Managed priorities through planning and execution to drive all aspects of branch performance.

* Drove business banking results primarily through business development and community involvement activities.

* Built a high performing team through the attraction, on-boarding, coaching and development of branch team members.

* Grew branch revenue through acquisition and share-of-wallet growth of consumer and business households.

* Consistently inspected, supported and coached the branded sales process to proactively achieve sales targets and customer loyalty.

* Responsible for Branch risk process through proper oversight and adherence to regulatory, security and audit requirements.

* Trained and coached team members with operational/risk activities and monitored adherence to policies and procedures.

* Developed client relationships through needs based conversation while delivering product solutions that benefited both the client and the bank.

* Managed/grew relationships for existing and prospective business and retail clients.

* Used outbound calling strategy for setting appointments to grow client’s share of wallet.

*Used line of business partnerships and client referrals to build pipeline of new customers.

* Worked with a defined book of affluent bank clients, managing their portfolio of banking, credit, and investment needs.

* Responsible for growth in both size and revenue.

* Utilized a holistic approach to identify each client’s needs and collaborate with partners throughout PNC for advice.

* Leveraged PCG conversation to grow share of wallet and deepen the client’s relationship with the bank.

* Used Eco partners in joint calling and prospecting efforts to bring new customers to the bank.

* Educated branch staff about the PCG program to have a strategy for client acquisition.

* Series 6 and 66 licenses were acquired as prerequisites.

* Prospected, qualified and sold payment systems and support services for business clients.

* Analyzed financial statements to create client specific proposals.

* Negotiated deals to maintain profitability/mitigate risk for the bank and client.

* Developed and maintained relationships with clients. Identified client needs and recommended appropriate services.

* Responded to existing client inquiries on internal products, services and credit card processing activities for the industry.

* Interfaced with various sales channels to facilitate the prompt referral of leads beyond the target market.

* Collected, managed and reported on sales statistics.