Patrick McKernan
Newark,DE
Summary
Analytical Systems Engineer with hands-on experience in areas of system administration, implementation and support. Knowledgeable and seasoned professional recognized for outstanding maintenance and troubleshooting abilities coupled with solid experience in various application stacks. Dedicated to implementing innovative solutions to solve technical challenges.
Overview
11
11
years of professional experience
Work History
Systems Engineer
Lockheed Martin
Moorestown, NJ
04.2023 - Current
- Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
- Analyzed customer and stakeholder needs, generated requirements, performed functional analyses and implemented requirements management plans.
- Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting.
- Installed and configured operating systems, application software, and system management tools.
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
- Conducted high-level root-cause analysis for service interruptions, establishing preventive measures for future occurrences.
Delivery Driver
DoorDash
Wilmington, DE
04.2019 - 04.2023
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Customer Solutions Specialist
Capital One
Wilmington, DE
08.2018 - 08.2019
- Provided technical support to customers via phone, email and live chat.
- Recommended changes or improvements to existing processes, procedures or policies related to customer service operations.
- Participated in brainstorming sessions with other departments to create innovative ideas for improving the overall quality of customer care services.
- Resolved customer complaints in a timely manner by listening attentively to customer concerns and offering solutions that met their needs.
General Manager
Yogibo
Newark, DE
01.2016 - 08.2018
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed multiple projects simultaneously while ensuring deadlines were met within budget constraints.
- Provided guidance on how employees should approach different types of customers based on their needs or preferences.
- Conducted regular meetings with sales personnel to review progress, address challenges, and provide additional coaching as needed.
Senior Fraud Analyst
Bank of America
Newark, DE
04.2013 - 01.2016
- Collaborated with internal teams such as legal, compliance, operations and IT departments to ensure effective fraud management processes are in place.
- Created comprehensive reports summarizing findings on suspected fraudulent activities along with recommended actions taken or needed.
- Conducted data analysis using various software tools such as SAS, SQL, and Excel.
- Analyzed user requests and identified potential areas of improvement in existing processes or applications connected to the database systems.
Education
Bachelor of Science - Cybersecurity
Southern New Hampshire University
Manchester, NH01-2023
Skills
- Devsecops
- Red Hat Enterprise Linux
- Root Cause Analysis
- Cybersecurity
- Hardware and Software Installation
- Configuration Management
- Network Architecture
- Infrastructure Development
Timeline
Systems Engineer
Lockheed Martin
04.2023 - Current
Delivery Driver
DoorDash
04.2019 - 04.2023
Customer Solutions Specialist
Capital One
08.2018 - 08.2019
General Manager
Yogibo
01.2016 - 08.2018
Senior Fraud Analyst
Bank of America
04.2013 - 01.2016
Bachelor of Science - Cybersecurity
Southern New Hampshire University
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