Patrick McLennand
Concord,NC
Summary
Dynamic professional with a proven track record, adept in operations support. Skilled in database updating and fostering positive customer interactions. I have consistently delivered quality service and improved team efficiency. My background includes extensive experience in both technical and customer service roles, demonstrating versatility and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
Online Student
Guilford Technical Community College
08.2023 - Current
Crew
McDonald's
06.2022 - 08.2023
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
Assistant Baker
Panera Bread
11.2020 - 06.2022
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Operated commercial kitchen equipment and tools.
Crew
Trader Joe's
10.2017 - 03.2020
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
Barista
Starbucks
10.2017 - 06.2019
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Post-Configuration Lead Technician
Omnitek Security
10.2015 - 08.2017
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Planned, scheduled, and delegated daily work to team of employees.
- Implemented, configured, and optimized safety standards.
- Adhered to established policies and standards to safely complete projects.
Mobile Technician
School District 158
08.2013 - 08.2015
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
- Responded to service requests during and after business hours.
- Worked closely with network administrators and server engineers to deliver quality service.
Education
No Degree - Computer Science
Guilford Technical Community College
Jamestown, NCHigh School Diploma -
Huntley High School
Huntley, IL06-2008
Skills
- Business Correspondence
- Operations Support
- Community volunteering
- Database Updating
Timeline
Online Student
Guilford Technical Community College
08.2023 - Current
Crew
McDonald's
06.2022 - 08.2023
Assistant Baker
Panera Bread
11.2020 - 06.2022
Crew
Trader Joe's
10.2017 - 03.2020
Barista
Starbucks
10.2017 - 06.2019
Post-Configuration Lead Technician
Omnitek Security
10.2015 - 08.2017
Mobile Technician
School District 158
08.2013 - 08.2015
No Degree - Computer Science
Guilford Technical Community College
High School Diploma -
Huntley High School
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