Patrick McSorley
Jacksonville,FL
Summary
Business Development Representative bringing expertise in marketing, sales and operations. Consulted with customers, built strong relationships and increased sales numbers. Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
7
7
years of professional experience
Work History
NHL OASIS Tracking Support Technician
SMT (SportsMedia Technology Corp)
12.2022 - Current
- Enhanced system performance by diagnosing and resolving hardware and software issues.
- Streamlined troubleshooting processes for increased efficiency and reduced downtime.
- Collaborated with cross-functional teams to implement new technology solutions, improving overall support capabilities.
- Reduced response time for support requests by prioritizing tasks and managing workload effectively.
- Maintained up-to-date knowledge of industry trends and emerging technologies, ensuring prompt resolution of complex issues.
- Conducted regular systems maintenance to optimize performance and minimize downtime.
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
- Trained junior technicians to improve their technical skills and increase overall team productivity.
- Trained users on how to operate components and systems.
- Troubleshot and diagnosed problems to accurately resolve a wide range of technical issues.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored systems in operation and quickly troubleshot errors.
- Updated documentation and produced reports.
- Configured hardware, devices, and software to set up workstations for employees.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Installed and configured operating systems and applications.
- Generated reports to track performance and analyze trends.
Business Development Representative
TigerConnect
06.2022 - 11.2022
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new and prospective clients.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
Sales Associate
Fanatics
08.2019 - 10.2021
- Ensured stores were properly stocked for game days
- Assisted customers with finding products
- Was entrusted to supervise and train fellow new coworkers
- Awarded top first year employee by Fanatics
- Developed and maintained courteous and effective working relationships
- Worked flexible hours across night, weekend and holiday shifts
Appliance Sales specialist
Best Buy
10.2016 - 03.2021
- Last three months of sales $97,250 $78,000 & $121,300
- Demonstrated features and benefits while helping customers make informed decisions based on needs.
- Relayed information regarding current store promotions, sales and special events to customers
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals
- Learned and retained vendor and model numbers and adapted as models and specifics changed frequently
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Provided exceptional services and pleasant shopping experiences to retail customers
- Answered customer questions about products and services, helped locate merchandise and promoted key items
Retail Sales Specialist
O’Reilly Auto parts
02.2019 - 01.2021
- Trained three new employees
- Displayed merchandise by arranging in appealing ways to boost sales
- Handled in-store purchase payment processing with cash and credit cards
- Greeted customers, helped locate merchandise and suggested suitable options
- Opened and closed store independently and prepared nightly bank drop for manager
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
Sales Associate
GNC
06.2018 - 03.2019
- Was responsible for both opening and closing tore
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Worked flexible hours across night, weekend and holiday shifts
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
Bachelor of Science - Sport Management, Business Management
University of North Florida
Jacksonville, FL07.2020
Skills
- Microsoft Word
- Microsoft Teams
- Microsoft OneNote
- Excel
- PowerPoint
- Outlook
- Communication
- Adobe
- Customer Inquiries
- Client Prospecting
- Outreach Initiatives
- New Business Identification
- Lead Qualification
- Prospecting and Cold Calling
- Application Support
- Troubleshooting
- Software Installation
- System Maintenance
- Troubleshooting Abilities
- Technical Support
- Remote Support
- Software Updates
- Active Listening
- Multitasking
- Technical Troubleshooting
- Adaptability
- Critical Thinking
- Training Abilities
- Customer Service
- Systems Analysis
- User Support
- Product Troubleshooting
- Ticket Support System Management
- Windows 10
- Online Chat Support
- Help Desk Support
- Device Installation
Accomplishments
- Booked fourteen meetings over the course of five months and helped generate $43,160 ARR.
- Achieve ARR and meetings booked through effectively doing cold outreach and prospect research.
Timeline
NHL OASIS Tracking Support Technician
SMT (SportsMedia Technology Corp)
12.2022 - Current
Business Development Representative
TigerConnect
06.2022 - 11.2022
Sales Associate
Fanatics
08.2019 - 10.2021
Retail Sales Specialist
O’Reilly Auto parts
02.2019 - 01.2021
Sales Associate
GNC
06.2018 - 03.2019
Appliance Sales specialist
Best Buy
10.2016 - 03.2021
Bachelor of Science - Sport Management, Business Management
University of North Florida
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