Patrick Meagher

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.

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• Cultivated and strengthened lasting client relationships.
• Managed the assets of the department to minimize waste.
• Exceeded company objectives with year over year growth in customer pay dollars .
• Maintained customer satisfaction scores that met or exceeded manufacturers expectations
• Successfully handled dissatisfied customers and retained them as loyal clients
• Negotiated with outside vendors to obtain best value for their services.
• Formulated marketing plans to increase business.
• Encouraged employees to providenew ideas for improcement and feedback on shop morale.
• Ensured all shop equipment met safety and certification standards.

• Supervised and assisted service advisors in their daily tasks.
• Effectively handled dissatisfied customers.
• Monitored open recalls launched by manufacturer.
• Managed service advisors work in process to ensure repair orders were closed in a timely manner.
• Scheduled and executed service valets for customers with luxury line vehicles.
• Prepared estimates on Certified Pre Owned Vehicles for Pre-Owned managers.

• Answered customer questions about services and explained the charges that were involved.
• Pleasantly greeted customers and clients and asked open-ended questions to better determine their needs.
• Suggested add-on services that would be helpful to customers and improve the bottom line.
• Handled customer issues with confidence, utilizing technical  experience and training to ensure effective resolution.
• Learned, referenced, and applied product knowledge information.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.