Patrick Meeks
Austin
Summary
Proven professional with extensive experience in various roles, skilled in identifying challenges and implementing solutions to improve product promotion and customer satisfaction. Demonstrated commitment to exceeding expectations and driving team success through ongoing development and learning.
Overview
11
11
years of professional experience
Work History
Delivery Driver and Customer Service
Uber Eats/Lyft
Dallas & Austin
06.2015 - Current
- Delivered exceptional customer service by prioritizing satisfaction and timely deliveries at UberEATS.
- Fostered strong relationships with customers through effective communication skills.
- Maintained a consistent on-time delivery rate, showcasing a commitment to punctuality.
- Utilized route optimization techniques to enhance overall delivery efficiency.
Vehicle Operator, Autopilot Engineering
Tesla Inc.
Austin
01.2025 - 12.2025
- Contributed to the advancement of autonomous vehicle technology through data collection and software testing.
- Ensured operational readiness and safety of engineering vehicles by applying knowledge of vehicle dynamics and sensor technology.
- Facilitated high-quality data collection by leveraging proficient understanding of traffic rules and driving regulations.
Cidery Operator - Packaging
Austin Eastciders
Austin
03.2023 - 10.2023
- Work with the team to complete a daily packaging plan that contributes to fulfilling weekly and monthly goals.
- Assist in the testing of product quality before, and during, the packaging process.
- Communicate with management, if any issues may arise during packaging, to insure efficient and safe solutions.
- Properly document paperwork before, and during, a packaging run.
- Clean and maintain machinery used in the packaging process daily.
Risk Review Analyst
Accenture Flex
Austin
06.2021 - 12.2022
- Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively.
- Identify and help minimize the risk posed by fraud patterns and trends.
- Assist users with risk process workflows.
- Identify, recommend and implement process improvements.
- Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required.
iOS Support Representative
Apple Inc.
Austin
02.2020 - 04.2021
- Engaged customers, and answered questions, via phone contact pertaining to iOS products, iCloud and iTunes.
- Assisted customers in identifying issues with iOS and some Mac OS based products and explained solutions to restore service and functionality.
- Broke down, and evaluated, problems using personal expertise and probing questions.
- Resolved a diverse range of technical issues, across multiple systems and applications for customers.
- Demonstrated professionalism, and courtesy, with customers while working to resolve issues and respond to questions.
Technical Support for eero
TruSource Labs
Austin
08.2018 - 05.2019
- Engaged end users and answered questions via phone and email contact channels.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Helped in creating support documentation that empowered the user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Provided troubleshooting and support with Windows OS, Mac OS, iOS and Android based devices in relation to our product.
- Created documentation for cases and claims for damaged, lost or displaced products.
Kohls.com Support Agent
Kohl's Customer Support Center
Richardson
08.2016 - 01.2017
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Provided primary customer support in a fast-paced environment.
- Reviewed order data on a case-by-case basis to verify transactions and shipping dates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met all customer call guidelines including service levels, handle time and productivity.
Call Center Technical Support
Time Warner Cable (TWC)
Austin
01.2015 - 06.2016
- Provided on-call support for critical situations by identifying and solving technical issues with a variety of diagnostic tools.
- Conducted research to address customer concerns and appropriately documented all transactions and pertinent information.
- Always demonstrated professionalism and courtesy with customers.
- Worked closely with team members to meet or exceed all customer service goals.
- Maintained high departmental standards for quality and productivity metrics.
Education
High school diploma -
Rockwall High School
Rockwall, TX06.2006
Skills
- Typing speed and accuracy
- Multi-tasking proficiency
- Rapid learning ability
- Performance enhancement
- Troubleshooting expertise
- Research skills
- Customer service and rapport building
- Oral and written communication
- Documentation and reporting
- Multi-line phone handling
- Network support and maintenance
- Computer networking knowledge
- Professional telephone demeanor
- Fraud identification skills
- Account management expertise
- Software updates and upgrades
- Application support proficiency
- Operating systems knowledge
- Technical issue analysis
- Technical support skills
- Desktop support proficiency
- Social media management skills
- Windows OS expertise
- Microsoft Office proficiency
- Google Suite familiarity
- Active Directory knowledge
- Data entry skills
- Zendesk experience
- Salesforce experience
- RightNow experience
Languages
English
Native/ Bilingual
Timeline
Vehicle Operator, Autopilot Engineering
Tesla Inc.
01.2025 - 12.2025
Cidery Operator - Packaging
Austin Eastciders
03.2023 - 10.2023
Risk Review Analyst
Accenture Flex
06.2021 - 12.2022
iOS Support Representative
Apple Inc.
02.2020 - 04.2021
Technical Support for eero
TruSource Labs
08.2018 - 05.2019
Kohls.com Support Agent
Kohl's Customer Support Center
08.2016 - 01.2017
Delivery Driver and Customer Service
Uber Eats/Lyft
06.2015 - Current
Call Center Technical Support
Time Warner Cable (TWC)
01.2015 - 06.2016
High school diploma -
Rockwall High School