Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Patrick Miles

Patrick Miles

Seaside,CA

Summary

Dynamic professional with a proven track record at Monterey Bay Kayaks, excelling in crisis management and operational efficiency. Skilled in equipment maintenance, task delegation, rescue operations, and communication. I have successfully led a team of up to 20 employees. Enhancing both customer and employee satisfaction while streamlining daily operations. Committed to staff education and delivering exceptional service in high-pressure environments, safely.

Overview

12
12
years of professional experience
3
3

Certifications

Work History

Supervisor

Monterey Bay Kayaks
Monterey, California
09.2019 - Current
  • Supervised daily operations of kayak rentals and tours.
  • Trained new employees on safety procedures and customer service standards.
  • Preformed maintenance and repairs of kayaks and equipment.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Resolved customer inquiries and complaints to enhance satisfaction levels.
  • Directed and supervised a team of 20 employees in daily operations.
  • Being the first line of contact for any departments or agencies during an emergency event.

Restaurant Waiter

Enoteca la Storia
Los Gatos, California
08.2016 - 07.2019
  • Provided exceptional service to high volume of daily customers.
  • Collaborated with kitchen staff to ensure timely food delivery and presentation.
  • Monitored dining area for guest needs, proactively addressing requests and concerns.

Drywall Installer

TNT Drywall
Shelter Cove
06.2013 - 06.2016
  • Installed drywall sheets efficiently in residential and commercial spaces.
  • Applied joint compound and tape to butts and seams for a smooth finish.
  • Used power tools such as drills, saws to cut holes in walls for electrical wiring or plumbing lines.

Education

Associate of Arts - Political Science

San Jose State University
San Jose, CA
05-2016

High School Diploma -

Foresthill High School
Foresthill, CA
06-2013

Skills

  • Equipment maintenance
  • Daily operations oversight
  • Effective communication
  • Decision making
  • Crisis management
  • Customer service
  • Operational efficiency
  • Task delegation
  • Staff education
  • Word Excel, POS system proficiency
  • Experience in reservations

Certification

  • California Boater Card ID#BB5A225001
  • CPR Certified
  • ACA Certified (Instructor Trainer)

Timeline

Supervisor

Monterey Bay Kayaks
09.2019 - Current

Restaurant Waiter

Enoteca la Storia
08.2016 - 07.2019

Drywall Installer

TNT Drywall
06.2013 - 06.2016

Associate of Arts - Political Science

San Jose State University

High School Diploma -

Foresthill High School

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